10-Q 1 ftdr-20240630.htm 10-Q 10-Q
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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

________________________________________________

FORM 10-Q

________________________________________________

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended June 30, 2024

 

or

 

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission file number 001-38617

________________________________________________

img70309044_0.jpg 

 

Frontdoor, Inc.

(Exact name of registrant as specified in its charter)

 

 

 

Delaware

 

82-3871179

(State or other jurisdiction of incorporation or organization)

 

(IRS Employer Identification No.)

 

3400 Players Club Parkway, Memphis, Tennessee 38125

(Address of principal executive offices) (Zip Code)

901-701-5000

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

 

 

 

Title of Each Class

Trading Symbol

Name of Each Exchange on which Registered

Common stock, par value $0.01 per share

FTDR

The Nasdaq Stock Market LLC

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes No

Indicate by check mark whether the registrant has submitted electronically, every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).

Yes No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

 

 

 

 

Large accelerated filer

Accelerated filer

Non-accelerated filer

Smaller reporting company

 

 

 

Emerging growth company

 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

Yes No

As of July 26, 2024, there were 76,524,535 shares outstanding of the registrant’s common stock, par value $0.01 per share.

 

 


Frontdoor, Inc.

Quarterly Report on Form 10-Q

GLOSSARY OF TERMS AND SELECTED ABBREVIATIONS

 

In order to aid the reader, we have included certain defined terms and abbreviations used throughout this Quarterly Report on Form 10-Q as set forth below:

 

 

Term / Abbreviation

Definition

2023 Form 10-K

Frontdoor, Inc. Annual Report on Form 10-K for the year ended December 31, 2023

2-10 HBW

The businesses operated by 2-10 Holdco, Inc. and all of its subsidiaries

2-10 HBW Acquisition

The acquisition of 2-10 HBW by Frontdoor pursuant to the terms of the Purchase Agreement

AOCI

Accumulated other comprehensive income or loss

ASC

FASB Accounting Standards Codification

ASU

FASB Accounting Standards Update

Credit Agreement

The agreements governing the Credit Facilities

Credit Facilities

The Term Loan Facilities together with the Revolving Credit Facility

Exchange Act

Securities Exchange Act of 1934, as amended

FASB

U.S. Financial Accounting Standards Board

Home Warranty

A home service contract, sometimes called a residential service contract, home warranty or home protection contract, provides for the repair and/or replacement of certain home systems and appliances for breakdowns that occur as a result of normal wear and tear

HVAC

Heating, ventilation and air conditioning

IRS

U.S. Internal Revenue Service

NASDAQ

Nasdaq Global Select Market

Omnibus Plan

Frontdoor, Inc. 2018 Omnibus Incentive Plan

Purchase Agreement

Share Purchase Agreement dated June 3, 2024, by and among Frontdoor, Inc., 2-10 HBW Acquisition, L.P. and 2-10 Holdco, Inc. pursuant to which Frontdoor acquires all of the issued and outstanding stock of 2-10 Holdco, Inc.

Revolving Credit Facility

$250 million revolving credit facility effective June 17, 2021

SEC

U.S. Securities and Exchange Commission

Securities Act

Securities Act of 1933, as amended

Streem

Streem, LLC, our technology business that uses augmented reality, computer vision and machine learning to provide services

Term Loan A

$260 million term loan A facility effective June 17, 2021

Term Loan B

$380 million term loan B facility effective June 17, 2021

Term Loan Facilities

The Term Loan A together with the Term Loan B

U.S. or United States

United States of America

U.S. GAAP

Accounting principles generally accepted in the United States of America

 

In this Quarterly Report on Form 10-Q, unless the context indicates otherwise, references to “Frontdoor,” “we,” “our,” “us,” and the “company” refer to Frontdoor, Inc. and all of its subsidiaries. Frontdoor is a Delaware corporation with its principal executive offices in Memphis, Tennessee.

 

We hold various service marks, trademarks and trade names, such as Frontdoor®, American Home Shield®, HSA™, OneGuard®, Landmark Home Warranty®, Streem®, the Streem logo and the Frontdoor logo. Solely for convenience, the service marks, trademarks and trade names referred to in this Quarterly Report on Form 10-Q are presented without the SM, ®, and TM symbols, but such references are not intended to indicate, in any way, that we will not assert, to the fullest extent under applicable law, our rights or the rights of the applicable licensors to these service marks, trademarks and trade names. All service marks, trademarks and trade names appearing in this Quarterly Report on Form 10-Q are the property of their respective owners.

 

Certain amounts presented in the tables in this report are subject to rounding adjustments and, as a result, the totals in such tables may not sum.

 

 

1


TABLE OF CONTENTS

 

 

 

 

 

 

Page

 

No.

Part I. Financial Information

 

Item 1. Financial Statements (Unaudited)

 

Condensed Consolidated Statements of Operations and Comprehensive Income

3

Condensed Consolidated Statements of Financial Position

4

Condensed Consolidated Statements of Changes in Equity (Deficit)

5

Condensed Consolidated Statements of Cash Flows

6

Notes to Condensed Consolidated Financial Statements

7

Cautionary Statement Concerning Forward-Looking Statements

17

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

19

Item 3. Quantitative and Qualitative Disclosures About Market Risk

32

Item 4. Controls and Procedures

32

Part II. Other Information

32

Item 1. Legal Proceedings

32

Item 1A. Risk Factors

32

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

34

Item 6. Exhibits

35

Signature

36

 

2


PART I. FINANCIAL INFORMATION

 

ITEM 1. FINANCIAL STATEMENTS

 

Frontdoor, Inc.

Condensed Consolidated Statements of Operations and Comprehensive Income (Unaudited)

(In millions, except per share data)

 

 

 

Three Months Ended

 

 

Six Months Ended

 

 

 

June 30,

 

 

June 30,

 

 

 

2024

 

 

2023

 

 

2024

 

 

2023

 

Revenue

 

$

 

542

 

 

$

 

523

 

 

$

 

920

 

 

$

 

890

 

Cost of services rendered

 

 

 

237

 

 

 

 

253

 

 

 

 

420

 

 

 

 

449

 

Gross Profit

 

 

 

306

 

 

 

 

270

 

 

 

 

500

 

 

 

 

440

 

Selling and administrative expenses

 

 

 

167

 

 

 

 

162

 

 

 

 

302

 

 

 

 

287

 

Depreciation and amortization expense

 

 

 

9

 

 

 

 

9

 

 

 

 

18

 

 

 

 

18

 

Restructuring charges

 

 

 

1

 

 

 

 

 

 

 

 

1

 

 

 

 

1

 

Interest expense

 

 

 

10

 

 

 

 

10

 

 

 

 

20

 

 

 

 

20

 

Interest and net investment income

 

 

 

(5

)

 

 

 

(4

)

 

 

 

(10

)

 

 

 

(8

)

Income before Income Taxes

 

 

 

124

 

 

 

 

93

 

 

 

 

169

 

 

 

 

122

 

Provision for income taxes

 

 

 

32

 

 

 

 

23

 

 

 

 

43

 

 

 

 

30

 

Net Income

 

$

 

92

 

 

$

 

70

 

 

$

 

126

 

 

$

 

91

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other Comprehensive (Loss) Income, Net of Income Taxes:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Unrealized (loss) gain on derivative instruments, net of income taxes

 

 

 

(1

)

 

 

 

3

 

 

 

 

 

 

 

 

1

 

Total Other Comprehensive (Loss) Income, Net of Income Taxes

 

 

 

(1

)

 

 

 

3

 

 

 

 

 

 

 

 

1

 

Comprehensive Income

 

$

 

91

 

 

$

 

73

 

 

$

 

126

 

 

$

 

93

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Earnings per Share:

 

 

 

 

 

 

 

 

 

Basic

$

 

1.18

 

 

$

 

0.86

 

 

$

 

1.61

 

 

$

 

1.12

 

Diluted

$

 

1.18

 

 

$

 

0.85

 

 

$

 

1.60

 

 

$

 

1.12

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Weighted-average Common Shares Outstanding:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

 

 

77.7

 

 

 

 

81.4

 

 

 

 

78.0

 

 

 

 

81.5

 

Diluted

 

 

 

78.1

 

 

 

 

81.8

 

 

 

 

78.5

 

 

 

 

81.8

 

 

See the accompanying Notes to the Condensed Consolidated Financial Statements (Unaudited).

 

3


Frontdoor, Inc.

Condensed Consolidated Statements of Financial Position (Unaudited)

(In millions, except share data)

 

 

 

As of

 

 

 

June 30,

 

 

December 31,

 

 

 

2024

 

 

2023

 

Assets:

 

 

 

 

 

 

 

 

Current Assets:

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

$

 

419

 

 

$

 

325

 

Receivables, less allowance of $4 and $5, respectively

 

 

 

7

 

 

 

 

6

 

Prepaid expenses and other current assets

 

 

 

30

 

 

 

 

32

 

Contract asset

 

 

 

8

 

 

 

 

 

Total Current Assets

 

 

 

463

 

 

 

 

363

 

Other Assets:

 

 

 

 

 

 

 

 

Property and equipment, net

 

 

 

68

 

 

 

 

60

 

Goodwill

 

 

 

503

 

 

 

 

503

 

Intangible assets, net

 

 

 

142

 

 

 

 

143

 

Operating lease right-of-use assets

 

 

 

8

 

 

 

 

3

 

Deferred customer acquisition costs

 

 

 

11

 

 

 

 

12

 

Other assets

 

 

 

4

 

 

 

 

5

 

Total Assets

 

$

 

1,200

 

 

$

 

1,089

 

Liabilities and Shareholders' Equity:

 

 

 

 

 

 

 

 

Current Liabilities:

 

 

 

 

 

 

 

 

Accounts payable

 

$

 

107

 

 

$

 

76

 

Accrued liabilities:

 

 

 

 

 

 

 

 

Payroll and related expenses

 

 

 

18

 

 

 

 

38

 

Home warranty claims

 

 

 

90

 

 

 

 

76

 

Other

 

 

 

38

 

 

 

 

22

 

Deferred revenue

 

 

 

95

 

 

 

 

102

 

Current portion of long-term debt

 

 

 

17

 

 

 

 

17

 

Total Current Liabilities

 

 

 

365

 

 

 

 

331

 

Long-Term Debt

 

 

 

569

 

 

 

 

577

 

Other Long-Term Liabilities:

 

 

 

 

 

 

 

 

Deferred tax liabilities, net

 

 

 

25

 

 

 

 

25

 

Operating lease liabilities

 

 

 

21

 

 

 

 

16

 

Other long-term liabilities

 

 

 

6

 

 

 

 

5

 

Total Other Long-Term Liabilities

 

 

 

52

 

 

 

 

46

 

Commitments and Contingencies (Note 8)

 

 

 

 

 

 

 

 

Shareholders' Equity:

 

 

 

 

 

 

 

 

Common stock, $0.01 par value; 2,000,000,000 shares authorized; 86,985,271 shares issued and 77,049,920 shares outstanding as of June 30, 2024 and 86,553,387 shares issued and 78,378,511 shares outstanding as of December 31, 2023

 

 

 

1

 

 

 

 

1

 

Additional paid-in capital

 

 

 

127

 

 

 

 

117

 

Retained earnings

 

 

 

422

 

 

 

 

296

 

Accumulated other comprehensive income

 

 

 

6

 

 

 

 

6

 

Less treasury stock, at cost; 9,935,351 shares as of June 30, 2024 and 8,174,876 shares as of December 31, 2023

 

 

 

(341

)

 

 

 

(283

)

Total Shareholders' Equity

 

 

 

214

 

 

 

 

136

 

Total Liabilities and Shareholders' Equity

 

$

 

1,200

 

 

$

 

1,089

 

 

See the accompanying Notes to the Condensed Consolidated Financial Statements (Unaudited).

 

4


Frontdoor, Inc.

Condensed Consolidated Statement of Changes in Equity (Unaudited)

(In millions)

 

 

 

Three Months Ended

 

 

Six Months Ended

 

 

 

June 30,

 

 

June 30,

 

 

 

2024

 

 

2023

 

 

2024

 

 

2023

 

Common Stock:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Balance at beginning of period

 

$

 

1

 

 

$

 

1

 

 

$

 

1

 

 

$

 

1

 

Balance at end of period

 

 

 

1

 

 

 

 

1

 

 

 

 

1

 

 

 

 

1

 

Additional Paid-in Capital:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Balance at beginning of period

 

 

 

120

 

 

 

 

92

 

 

 

 

117

 

 

 

 

90

 

Stock-based compensation expense

 

 

 

8

 

 

 

 

8

 

 

 

 

15

 

 

 

 

13

 

Exercise of stock options

 

 

 

1

 

 

 

 

1

 

 

 

 

1

 

 

 

 

1

 

Taxes paid related to net share settlement of equity awards

 

 

 

(2

)

 

 

 

(1

)

 

 

 

(6

)

 

 

 

(4

)

Balance at end of period

 

 

 

127

 

 

 

 

101

 

 

 

 

127

 

 

 

 

101

 

Retained Earnings:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Balance at beginning of period

 

 

 

330

 

 

 

 

146

 

 

 

 

296

 

 

 

 

124

 

Net income

 

 

 

92

 

 

 

 

70

 

 

 

 

126

 

 

 

 

91

 

Balance at end of period

 

 

 

422

 

 

 

 

216

 

 

 

 

422

 

 

 

 

216

 

Accumulated Other Comprehensive Income (Loss):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Balance at beginning of period

 

 

 

7

 

 

 

 

6

 

 

 

 

6

 

 

 

 

8

 

Other comprehensive (loss) income, net of tax

 

 

 

(1

)

 

 

 

3

 

 

 

 

 

 

 

 

1

 

Balance at end of period

 

 

 

6

 

 

 

 

9

 

 

 

 

6

 

 

 

 

9

 

Treasury Stock:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Balance at beginning of period

 

 

 

(296

)

 

 

 

(162

)

 

 

 

(283

)

 

 

 

(162

)

Repurchase of common stock

 

 

 

(45

)

 

 

 

(34

)

 

 

 

(58

)

 

 

 

(34

)

Balance at end of period

 

 

 

(341

)

 

 

 

(196

)

 

 

 

(341

)

 

 

 

(196

)

Total Shareholders' Equity

 

$

 

214

 

 

$

 

131

 

 

$

 

214

 

 

$

 

131

 

 

See the accompanying Notes to the Condensed Consolidated Financial Statements (Unaudited).

 

5


 

Frontdoor, Inc.

Condensed Consolidated Statements of Cash Flows (Unaudited)

(In millions)

 

 

 

Six Months Ended

 

 

 

June 30,

 

 

 

2024

 

 

2023

 

Cash and Cash Equivalents at Beginning of Period

 

$

 

325

 

 

$

 

292

 

Cash Flows from Operating Activities:

 

 

 

 

 

 

 

 

Net Income

 

 

 

126

 

 

 

 

91

 

Adjustments to reconcile net income to net cash provided from operating activities:

 

 

 

 

 

 

 

 

Depreciation and amortization expense

 

 

 

18

 

 

 

 

18

 

Deferred income tax benefit

 

 

 

 

 

 

 

(8

)

Stock-based compensation expense

 

 

 

15

 

 

 

 

13

 

Restructuring charges

 

 

 

1

 

 

 

 

1

 

Payments for restructuring charges

 

 

 

(3

)

 

 

 

(2

)

Other

 

 

 

1

 

 

 

 

3

 

Changes in working capital:

 

 

 

 

 

 

 

 

Receivables

 

 

 

(1

)

 

 

 

(1

)

Prepaid expenses and other current assets

 

 

 

(4

)

 

 

 

(9

)

Accounts payable

 

 

 

30

 

 

 

 

(2

)

Deferred revenue

 

 

 

(7

)

 

 

 

(13

)

Accrued liabilities

 

 

 

(2

)

 

 

 

5

 

Current income taxes

 

 

 

13

 

 

 

 

15

 

Net Cash Provided from Operating Activities

 

 

 

187

 

 

 

 

112

 

Cash Flows from Investing Activities:

 

 

 

 

 

 

 

 

Purchases of property and equipment

 

 

 

(22

)

 

 

 

(15

)

Net Cash Used for Investing Activities

 

 

 

(22

)

 

 

 

(15

)

Cash Flows from Financing Activities:

 

 

 

 

 

 

 

 

Repayments of debt

 

 

 

(8

)

 

 

 

(8

)

Repurchase of common stock

 

 

 

(58

)

 

 

 

(34

)

Other financing activities

 

 

 

(4

)

 

 

 

(2

)

Net Cash Used for Financing Activities

 

 

 

(71

)

 

 

 

(44

)

Cash Increase During the Period

 

 

 

93

 

 

 

 

52

 

Cash and Cash Equivalents at End of Period

 

$

 

419

 

 

$

 

344

 

 

See the accompanying Notes to the Condensed Consolidated Financial Statements (Unaudited).

 

 

6


 

Frontdoor, Inc.

Notes to the Condensed Consolidated Financial Statements

(Unaudited)

 

Note 1. Description of Business

 

Frontdoor is the leading provider of home warranties in the United States, as measured by revenue, and operates primarily under the American Home Shield brand. Our customizable home warranties help customers protect and maintain their homes, typically their most valuable asset, from costly and unplanned breakdowns of essential home systems and appliances. Our home warranty customers usually subscribe to an annual service plan agreement that covers the repair or replacement of major components of more than 20 home systems and appliances, including electrical, plumbing, HVAC systems, water heaters, refrigerators, dishwashers and ranges/ovens/cooktops, as well as optional coverages for electronics, pools, spas and pumps. Frontdoor also provides on-demand home services and a one-stop app experience for home repair and maintenance. Enabled by our Streem technology, the Frontdoor app empowers homeowners by connecting them in real time through video chat with qualified experts to diagnose and solve their problems. As of June 30, 2024, we had 2.0 million active home warranties across all brands in the United States.

 

Ju

f Note 2. Significant Accounting Policies

Our significant accounting policies are described in Note 2 to the audited consolidated financial statements included in our 2023 Form 10-K. There have been no material changes to our significant accounting policies during the six months ended June 30, 2024.

Basis of Presentation

We recommend that the accompanying condensed consolidated financial statements be read in conjunction with the audited consolidated financial statements and the notes thereto included in our 2023 Form 10-K. The accompanying condensed consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary for the fair presentation of our financial position, results of operations and cash flows for the interim periods presented. The results of operations for any interim period are not necessarily indicative of the results that might be achieved for the respective full year.

Newly Issued Accounting Standards

In 2023, the FASB issued ASU 2023-07, Segment Reporting (Topic 280), which improves reportable segment disclosure requirements, primarily through enhanced disclosures about significant segment expenses. This guidance is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024. Early adoption is permitted, and the guidance should be applied retrospectively to all periods presented in the financial statements, unless it is impracticable. We intend to adopt the provisions of this guidance in conjunction with our 2024 Annual Report on Form 10-K for the year ended December 31, 2024. We are currently evaluating the impact of this ASU on our enhanced disclosures.

In 2023, the FASB issued ASU 2023-09, Income Taxes (Topic 740), which improves income tax disclosure requirements, primarily through enhanced disclosures related to the rate reconciliation and income taxes paid information. This guidance is effective for annual periods beginning after December 15, 2024. Early adoption is permitted, and the guidance should be applied on a prospective basis. Retrospective application is permitted. We are currently evaluating the impact of this ASU on our enhanced disclosures.

 

 

7


 

Note 3. Revenue

The majority of our revenue is generated from home warranty contracts entered into with our customers. Home warranty contracts are typically one year in duration. We derive substantially all of our revenue from customers in the United States.

We disaggregate revenue from contracts with customers into major customer acquisition channels. We determined that disaggregating revenue into these categories depicts how the nature, amount, timing and uncertainty of revenue and cash flows are affected by economic factors. Revenue by major customer acquisition channel is as follows:

 

 

 

Three Months Ended

 

 

Six Months Ended

 

 

 

June 30,

 

 

June 30,

 

(In millions)

 

2024

 

 

2023

 

 

2024

 

 

2023

 

Renewals

 

$

 

421

 

 

$

 

398

 

 

$

 

719

 

 

$

 

677

 

Real estate(1)

 

 

 

36

 

 

 

 

42

 

 

 

 

63

 

 

 

 

75

 

Direct-to-consumer(1)

 

 

 

50

 

 

 

 

58

 

 

 

 

86

 

 

 

 

103

 

Other

 

 

 

35

 

 

 

 

24

 

 

 

 

52

 

 

 

 

35

 

Total

 

$

 

542

 

 

$

 

523

 

 

$

 

920

 

 

$

 

890

 

 

(1)
First-year revenue only.

Our home warranty contracts have one primary performance obligation, which is to provide for the repair or replacement of essential home systems and appliances, as applicable per the contract. We recognize revenue at the agreed upon contractual amount over time using the input method in proportion to the costs expected to be incurred in performing services under the contracts. Those costs bear a direct relationship to the fulfillment of our obligations under the contracts and are representative of the relative fair value of the services provided to the customer. As the costs to fulfill the obligations of the home warranties are incurred on an other-than-straight-line basis, we utilize historical evidence to estimate the expected claims expense and related timing of such costs and make a corresponding adjustment each period to the timing of our related revenue recognition. This adjustment to the straight-line revenue creates a contract asset or contract liability, as described under the heading “Contract Assets and Liabilities” below. We regularly review our estimates of claims costs and adjust these estimates when appropriate.

Renewals

Revenue from customer renewals of home warranty contracts, which were previously initiated in the real estate or direct-to-consumer channel are classified as renewal revenue above. Renewals relate to consecutive contract periods and take place at the end of the first year of a real estate or direct-to-consumer home warranty contract. Customer payments for renewals are primarily received in installments over the new contract period.

Real estate

Real estate home warranties are sold through annual contracts which occur in connection with a real estate sale. These plans are typically paid in full at closing on the real estate transaction. First-year revenue from the real estate channel is classified as real estate above. At the option of the customer, upon renewal of the contract, the future revenue derived from home warranties sold in this channel is classified as renewal revenue as described above.

Direct-to-consumer

Direct-to-consumer home warranties are sold through annual contracts which occur in response to our marketing efforts. Customer payments for direct-to-consumer sales are primarily received in installments over the contract period. First-year revenue from the direct-to-consumer channel is classified as direct-to-consumer above. At the option of the customer, upon renewal of the contract, the future revenue derived from home warranties sold in this channel is classified as renewal revenue as described above.

Other

Other revenue primarily includes revenue generated by on-demand home services, as well as administrative fees and ancillary services attributable to our home warranty contracts.

 

8


 

Deferred Customer Acquisition Costs

We capitalize the incremental costs of obtaining a contract with a customer and recognize the related expense using the input method in proportion to the costs expected to be incurred in performing services under the contract, over the expected customer relationship period. Deferred customer acquisition costs were $11 million and $12 million as of June 30, 2024 and December 31, 2023, respectively. Amortization of deferred customer acquisition costs was $4 million and $5 million for the three months ended June 30, 2024 and 2023, respectively, and $7 million and $8 million for the six months ended June 30, 2024 and 2023, respectively. There were no impairment losses related to these capitalized costs during the six months ended June 30, 2024 and 2023.

Receivables, Less Allowance

We record a receivable due from customers once we have an unconditional right to invoice and receive payment in the future related to the services provided and anticipate the collection of amounts due to us. Contracts for home warranties may be invoiced upfront or monthly in straight-line installment payments over the contract period. The payment terms are determined prior to the execution of the contract.

Contract Assets and Liabilities

Contract assets arise when we recognize revenue for our home warranty contracts prior to a customer being invoiced. These timing differences are created when the recognition of revenue in proportion to the costs expected to be incurred in performing the services under the contract are accelerated as compared to the recognition of revenue on a straight-line basis over the contract period. Contract assets were $8 million as of June 30, 2024.

Our contract liabilities consist of deferred revenue which is recognized when cash payments are received in advance of the performance of services, including when the amounts are refundable. Amounts are recognized as revenue in proportion to the costs expected to be incurred in performing services under our contracts.

A summary of the changes in deferred revenue for the six months ended June 30, 2024 is as follows:

 

(In millions)

 

 

 

Balance at December 31, 2023

 

$

 

102

 

Deferral of revenue

 

 

 

101

 

Recognition of deferred revenue

 

 

 

(108

)

Balance at June 30, 2024

 

$

 

95

 

 

There was approximately $39 million and $79 million of revenue recognized during the three and six months ended June 30, 2024 that was included in the deferred revenue balance as of December 31, 2023.

Note 4. Goodwill and Intangible Assets

Goodwill and indefinite-lived intangible assets are not amortized and are subject to assessment for impairment on an annual basis, or more frequently if circumstances indicate a potential impairment. We perform our annual assessment for impairment on October 1 of every year.

The balance of goodwill was $503 million as of June 30, 2024 and December 31, 2023. There were no goodwill impairment charges recorded in the six months ended June 30, 2024.

 

9


 

The following table provides a summary of the components of our intangible assets:

 

 

 

As of June 30, 2024

 

 

As of December 31, 2023

 

 

 

 

 

 

 

Accumulated

 

 

 

 

 

 

 

 

 

 

Accumulated

 

 

 

 

 

(In millions)

 

Gross

 

 

Amortization

 

 

Net

 

 

Gross

 

 

Amortization

 

 

Net

 

Trade names(1)

 

$

 

141

 

 

$

 

 

 

$

 

141

 

 

$

 

141

 

 

$

 

 

 

$

 

141

 

Customer relationships

 

 

 

173

 

 

 

 

(173

)

 

 

 

 

 

 

 

173

 

 

 

 

(173

)

 

 

 

 

Developed technology

 

 

 

19

 

 

 

 

(18

)

 

 

 

1

 

 

 

 

19

 

 

 

 

(17

)

 

 

 

2

 

Other

 

 

 

32

 

 

 

 

(32

)

 

 

 

 

 

 

 

32

 

 

 

 

(32

)

 

 

 

 

Total

 

$

 

365

 

 

$

 

(222

)

 

$

 

142

 

 

$

 

365

 

 

$

 

(221

)

 

$

 

143

 

 

(1)
Not subject to amortization.

Amortization expense was $1 million for each of the three months ended June 30, 2024 and 2023 and $1 and $2 million for the six months ended June 30, 2024 and 2023, respectively. There were no intangible asset impairment charges for the six months ended June 30, 2024 and 2023.

Note 5. Leases

We have operating leases for our corporate headquarters located in Memphis, Tennessee, a collaboration center located in Scottsdale, Arizona and a technology collaboration center in Pune, India. We also continue to lease certain office space in other geographies, which we have either exited or subleased. Our leases have remaining lease terms ranging from four years to 11 years, some of which include options to extend the leases for up to five years.

 

The weighted-average remaining lease term and weighted-average discount rate related to our operating leases are as follows:

 

 

 

As of

 

 

June 30,

 

December 31,

 

 

2024

 

2023

Weighted-average remaining lease term (years)

 

 

9

 

 

 

 

9

 

 

Weighted-average discount rate

 

 

6.5

 

%

 

 

6.5

 

%

 

We recognized operating lease expense of less than $1 million and $1 million for the three months ended June 30, 2024 and 2023, respectively and $1 million and $2 million for the six months ended June 30, 2024 and 2023, respectively. These expenses are included in selling and administrative expenses in the accompanying condensed consolidated statements of operations and comprehensive income.

 

Supplemental balance sheet information related to our operating lease liabilities is as follows:

 

 

 

As of

 

 

 

June 30,

 

 

December 31,

 

(In millions)

 

2024

 

 

2023

 

Other accrued liabilities

 

$

 

2

 

 

$

 

2

 

Operating lease liabilities

 

 

 

21

 

 

 

 

16

 

Total operating lease liabilities

 

$

 

23

 

 

$

 

18

 

 

Supplemental cash flow information related to our operating leases is as follows:

 

 

 

Six Months Ended

 

 

 

June 30,

 

(In millions)

 

2024

 

 

2023

 

Cash paid on operating lease liabilities(1)

 

$

 

2

 

 

$

 

2

 

Right-of-use assets obtained in exchange for lease obligations

 

 

 

7

 

 

 

 

 

 

(1)
Amount is presented net of cash provided from sublease income.

 

In conjunction with the operating leases of our corporate headquarters located in Memphis, Tennessee, and our collaboration center located in Scottsdale, Arizona, we recognized $2 million in tenant improvement allowances as of June 30, 2024, which is a non-cash investing activity.

 

 

10


 

The following table presents the maturities of our operating lease liabilities as of June 30, 2024:

 

(In millions)

 

 

 

 

2024 (remainder)(1)

 

$

 

1

 

2025(1)

 

 

 

2

 

2026(1)

 

 

 

3

 

2027

 

 

 

4

 

2028

 

 

 

3

 

2029

 

 

 

3

 

Thereafter

 

 

 

13

 

Total future lease payments(1)

 

 

 

29

 

Less imputed interest

 

 

 

(8

)

Total operating lease liabilities(1)

 

$

 

21

 

 

(1)
Amount is presented net of future sublease income totaling $3 million, which relates to the remainder of the year ending December 31, 2024 and the years ending December 31, 2025 through December 31, 2026.

 

 

Note 6. Income Taxes

 

We are subject to taxation in the United States, various states and foreign jurisdictions. Substantially all of our income before income taxes for the three and six months ended June 30, 2024 and 2023 was generated in the United States.

 

We compute interim period income taxes by applying an anticipated annual effective tax rate to our year-to-date income or loss from operations before income taxes, except for significant unusual or infrequently occurring items. As a result, our estimated tax rate is adjusted each quarter. The effective tax rate on income before income taxes was 25.8 percent and 24.8 percent for the three months ended June 30, 2024 and 2023, respectively, and 25.4 percent and 24.9 percent for the six months ended June 30, 2024 and 2023, respectively. The increase in the effective tax rate for the three and six months ended June 30, 2024 compared to 2023 was primarily due to the capitalization for tax purposes of acquisition-related costs.

 

Note 7. Acquisitions

 

On June 3, 2024, we entered into the Purchase Agreement to acquire 2-10 HBW for aggregate cash consideration of $585 million, subject to certain customary adjustments based on, among other things, the amount of cash, debt, transaction expenses, working capital and regulatory capital in the business as of the closing of the transaction. 2-10 HBW is a leading provider of new home structural warranty protection plans, which are insurance-backed offerings that provide builders’ coverage for structural failures. 2-10 HBW also provides direct-to-consumer home warranties. The transaction is supported by a fully committed bridge facility under our existing Credit Agreement and cash. Permanent financing is expected to consist of new term loan borrowings. The applicable waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended, expired on July 17, 2024, at 11:59 p.m. Eastern Time. The transaction is anticipated to close in the fourth quarter of 2024, subject to additional regulatory approval and other customary closing conditions.

 

In conjunction with the 2-10 HBW Acquisition, we recognized acquisition-related costs of $6 million for the three and six months ended June 30, 2024. These charges represent direct third-party costs, including legal, accounting and financial advisory fees. These charges are included in selling and administrative expenses in the accompanying condensed consolidated statements of operations and comprehensive income.

Note 8. Commitments and Contingencies

 

Accruals for home warranty claims are made using internal actuarial projections, which are based on current claims and historical claims experience. Accruals are established based on estimates of the ultimate cost to settle claims. Home warranty claims take approximately three months to settle, on average, and substantially all claims are settled within six months of incurrence. The amount of time required to settle a claim can vary based on a number of factors, including whether a replacement is ultimately required. In addition to our estimates, we engage a third-party actuary to perform an accrual analysis utilizing generally accepted actuarial methods that incorporate cumulative historical claims experience and information provided by us. We regularly review our estimates of claims costs along with the third-party analysis and adjust our estimates when appropriate. We believe that utilizing actuarial methods in our estimation process to account for these liabilities provides a consistent and effective way to measure these judgmental accruals.

 

We have certain liabilities with respect to existing or potential claims, lawsuits and other proceedings. We accrue for these liabilities when it is probable that future costs will be incurred and such costs can be reasonably estimated. Any resulting adjustments, which could be material, are recorded in the period the adjustments are identified.

 

11


 

 

Due to the nature of our business activities, we are also at times subject to pending and threatened legal and regulatory actions that arise out of the ordinary course of business. In the opinion of management, based in part upon advice of legal counsel, the disposition of any such matters is not expected, individually or in the aggregate, to have a material adverse effect on our business, financial position, results of operations or cash flows. However, the results of legal actions cannot be predicted with certainty. Therefore, it is possible that our business, financial position, results of operations or cash flows could be materially adversely affected in any particular period by the unfavorable resolution of one or more legal actions.

 

Note 9. Stock-Based Compensation

 

We recognized stock-based compensation expense of $8 million ($6 million, net of tax) and $8 million ($7 million, net of tax) for the three months ended June 30, 2024 and 2023, respectively, and $15 million ($12 million, net of tax) and $13 million ($11 million, net of tax) for the six months ended June 30, 2024 and 2023, respectively. These charges are included in selling and administrative expenses in the accompanying condensed consolidated statements of operations and comprehensive income.

 

A summary of awards granted under the Omnibus Plan during the six months ended June 30, 2024 is as follows:

 

 

 

 

 

 

Weighted-

 

 

Weighted-

 

 

Weighted-

 

 

 

Number of

 

 

Average

 

 

Average

 

 

Average

 

 

 

Awards

 

 

Exercise

 

 

Grant Date

 

 

Vesting

 

 

 

Granted

 

 

Price

 

 

Fair Value

 

 

Period

 

Stock options

 

 

570,349

 

 

 

31.94

 

 

 

14.81

 

 

 

4.0

 

Restricted stock units

 

 

802,615

 

 

 

 

 

 

31.95

 

 

 

3.0

 

Performance shares(1)

 

 

217,527

 

 

 

 

 

 

31.95

 

 

 

3.0

 

 

 

(1)
The information related to performance shares above assumes 100% of the performance condition, which is based on revenue and Adjusted EBITDA targets, is met. The ultimate number of performance shares that may be earned depends on the achievement of this performance condition.

 

As of June 30, 2024, there was $53 million of total unrecognized compensation cost, net of estimated forfeitures, related to unvested stock options, performance options, restricted stock units (“RSUs”) and other performance shares. These costs are expected to be recognized over a weighted-average period of 2.44 years.

Note 10. Long-Term Debt

 

Long-term debt is summarized in the following table:

 

 

 

As of

 

 

 

June 30,

 

 

December 31,

 

(In millions)

 

2024

 

 

2023

 

Term Loan A maturing in 2026(1)

 

$

 

220

 

 

$

 

226

 

Term Loan B maturing in 2028(2)

 

 

 

365

 

 

 

 

367

 

Revolving Credit Facility maturing in 2026

 

 

 

 

 

 

 

 

Total debt

 

 

 

586

 

 

 

 

593

 

Less current portion

 

 

 

(17

)

 

 

 

(17

)

Total long-term debt

 

$

 

569

 

 

$

 

577

 

 

(1)
Term Loan A is presented net of unamortized debt issuance costs of $1 million as of June 30, 2024 and December 31, 2023.
(2)
Term Loan B is presented net of unamortized debt issuance costs of $2 million as of June 30, 2024 and December 31, 2023 and unamortized discount of $1 million as of June 30, 2024 and December 31, 2023.

 

As of June 30, 2024, we had $2 million of letters of credit outstanding under our $250 million Revolving Credit Facility, and the available borrowing capacity under the Revolving Credit Facility was $248 million. As of June 30, 2024, we were in compliance with the covenants under the Credit Agreement.

 

 

12


 

Scheduled Debt Payments

 

The following table presents future scheduled debt payments as of June 30, 2024:

 

(In millions)

 

 

 

 

2024 (remainder)

 

$

 

8

 

2025

 

 

 

17

 

2026

 

 

 

205

 

2027

 

 

 

4

 

2028

 

 

 

355

 

Total future scheduled debt payments

 

 

 

590

 

Less unamortized debt issuance costs

 

 

 

(3

)

Less unamortized discount

 

 

 

(1

)

Total debt

 

$

 

586

 

 

Note 11. Supplemental Cash Flow Information

 

Supplemental information relating to our accompanying condensed consolidated statements of cash flows is as follows:

 

 

 

Six Months Ended

 

 

 

June 30,

 

(In millions)

 

2024

 

 

2023

 

Cash paid for (received from):

 

 

 

 

 

 

 

 

Interest expense

 

$

 

19

 

 

$

 

19

 

Interest income

 

 

 

(10

)

 

 

 

(8

)

Income tax payments, net of refunds

 

 

 

31

 

 

 

 

23

 

 

Note 12. Comprehensive Income (Loss)

 

Comprehensive income (loss) consists of net income (loss) and the unrealized gains (losses) on our derivative instrument. We disclose comprehensive income (loss) in the accompanying condensed consolidated statements of operations and comprehensive income and condensed consolidated statements of changes in equity.

 

A summary of the changes in AOCI is as follows: