Company Quick10K Filing
⚲
Hyatt Hotels
Financials
Price72.87 EPS5
Shares107 P/E16
MCap7,781 P/FCF28
Net Debt803 EBIT720
TEV8,584 TEV/EBIT12
TTM 2019-09-30, in MM, except price, ratios
Filings
10-K 2020-12-31 Filed 2021-02-18
10-Q 2020-09-30 Filed 2020-11-05
10-Q 2020-06-30 Filed 2020-08-04
10-Q 2020-03-31 Filed 2020-05-07
10-K 2019-12-31 Filed 2020-02-20
10-Q 2019-09-30 Filed 2019-10-31
10-Q 2019-06-30 Filed 2019-08-01
10-Q 2019-03-31 Filed 2019-05-02
10-K 2018-12-31 Filed 2019-02-14
10-Q 2018-09-30 Filed 2018-10-31
10-Q 2018-06-30 Filed 2018-08-01
10-Q 2018-03-31 Filed 2018-05-03
10-K 2017-12-31 Filed 2018-02-15
10-Q 2017-09-30 Filed 2017-11-02
10-Q 2017-06-30 Filed 2017-08-03
10-Q 2017-03-31 Filed 2017-05-04
10-K 2016-12-31 Filed 2017-02-16
10-Q 2016-09-30 Filed 2016-11-03
10-Q 2016-06-30 Filed 2016-08-02
10-Q 2016-03-31 Filed 2016-05-03
10-K 2015-12-31 Filed 2016-02-18
10-Q 2015-09-30 Filed 2015-11-03
10-Q 2015-06-30 Filed 2015-08-04
10-Q 2015-03-31 Filed 2015-05-05
10-K 2014-12-31 Filed 2015-02-18
10-Q 2014-09-30 Filed 2014-10-29
10-Q 2014-06-30 Filed 2014-07-31
10-Q 2014-03-31 Filed 2014-04-30
10-K 2013-12-31 Filed 2014-02-18
10-Q 2013-09-30 Filed 2013-10-30
10-Q 2013-06-30 Filed 2013-07-31
10-Q 2013-03-31 Filed 2013-05-01
10-K 2012-12-31 Filed 2013-02-13
10-Q 2012-09-30 Filed 2012-10-31
10-Q 2012-06-30 Filed 2012-08-01
10-Q 2012-03-31 Filed 2012-05-03
10-K 2011-12-31 Filed 2012-02-16
10-Q 2011-09-30 Filed 2011-11-02
10-Q 2011-06-30 Filed 2011-08-02
10-Q 2011-03-31 Filed 2011-05-03
10-K 2010-12-31 Filed 2011-02-17
10-Q 2010-09-30 Filed 2010-11-03
10-Q 2010-06-30 Filed 2010-08-05
10-Q 2010-03-31 Filed 2010-05-06
10-K 2009-12-31 Filed 2010-02-25
Reports
8-K 2021-02-17 Earnings, Exhibits
8-K 2020-12-09 Officers, Amend Bylaw, Exhibits
8-K 2020-11-05
8-K 2020-11-04
8-K 2020-09-17
8-K 2020-08-26
8-K 2020-08-03
8-K 2020-05-20
8-K 2020-05-06
8-K 2020-04-21
8-K 2020-04-21
8-K 2020-03-31
8-K 2020-03-02
8-K 2020-02-19
8-K 2019-12-17
8-K 2019-11-05
8-K 2019-10-30
8-K 2019-09-12
8-K 2019-08-07
8-K 2019-07-31
8-K 2019-05-15
8-K 2019-05-01
8-K 2019-04-01
8-K 2019-03-05
8-K 2019-02-13
8-K 2018-12-12
8-K 2018-11-30
8-K 2018-11-07
8-K 2018-11-05
8-K 2018-10-30
8-K 2018-10-05
8-K 2018-09-28
8-K 2018-08-16
8-K 2018-08-07
8-K 2018-07-31
8-K 2018-05-31
8-K 2018-05-23
8-K 2018-05-16
8-K 2018-05-04
8-K 2018-05-02
8-K 2018-03-29
8-K 2018-03-21
8-K 2018-02-19
8-K 2018-02-15
8-K 2018-02-14
8-K 2018-01-17
8-K 2018-01-10

H 10K Annual Report

Content
Part I
Item 1. Business.
Item 1A. Risk Factors.
Item 1B. Unresolved Staff Comments.
Item 2. Properties:
Item 3. Legal Proceedings.
Item 4. Mine Safety Disclosures.
Part II
Item 5. Market for Registrant's Common Equity, Related Stockholder Matters, and Issuer Purchases of Equity Securities.
Item 6. (Removed and Reserved).
Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations.
Item 7A. Quantitative and Qualitative Disclosures About Market Risk.
Item 8. Financial Statements and Supplementary Data.
Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure.
Item 9A. Controls and Procedures.
Item 9B. Other Information.
Part III
Item 10. Directors, Executive Officers, and Corporate Governance.
Item 11. Executive Compensation.
Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.
Item 13. Certain Relationships and Related Transactions, and Director Independence.
Item 14. Principal Accountant Fees and Services.
Part IV
Item 15. Exhibits and Financial Statement Schedule.
Item 16. Form 10 - K Summary.
Exhibits
EX-3.1 a123120exhibit31.htm
EX-4.23 a123120exhibit423.htm
EX-21.1 a123120exhibit211.htm
EX-23.1 a123120exhibit231.htm
EX-31.1 a123120exhibit311.htm
EX-31.2 a123120exhibit312.htm
EX-32.1 a123120exhibit321.htm
EX-32.2 a123120exhibit322.htm
EX-99.1 a123120exhibit991.htm
EX-99.2 a123120exhibit992.htm

Hyatt Hotels Earnings 2020-12-31

Balance SheetIncome StatementCash Flow
10.08.06.04.02.00.02012201420172020
Assets, Equity
 1.41.10.80.60.30.02012201420172020
Rev, G Profit, Net Income
 1.00.70.40.0-0.3-0.62012201420172020
Ops, Inv, Fin
h-20201231
00014681742020FYFALSEus-gaap:AccountingStandardsUpdate201613MemberCumulative adjustment due to adoption of Accounting Standards Update No. 2016-01 ("ASU 2016-01"), Financial Instruments - Overall (Subtopic 825-10): Recognition and Measurement of Financial Assets and Financial Liabilities, and Accounting Standards Update No. 2016-01 ("ASU 2016-01"), Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory. Upon the adoption of ASU 2016-01, unrealized gains and losses on our equity securities, previously classified as available-for-sale, are recognized in other income (loss), net.Cumulative adjustment due to adoption of Accounting Standards Update No. ASU 2016-13 ("ASU 2016-13"), Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (see Note 2). P1YP3Y00us-gaap:PropertyPlantAndEquipmentNetus-gaap:PropertyPlantAndEquipmentNetus-gaap:LongTermDebtCurrentus-gaap:LongTermDebtCurrentus-gaap:LongTermDebtNoncurrentus-gaap:LongTermDebtNoncurrent00——————00014681742020-01-012020-12-31iso4217:USD00014681742020-06-30xbrli:shares0001468174us-gaap:CommonClassAMember2021-01-310001468174us-gaap:CommonClassBMember2021-01-310001468174h:OwnedAndLeasedHotelsMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelsMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelsMember2018-01-012018-12-310001468174h:ManagementFranchiseAndOtherFeesMember2020-01-012020-12-310001468174h:ManagementFranchiseAndOtherFeesMember2019-01-012019-12-310001468174h:ManagementFranchiseAndOtherFeesMember2018-01-012018-12-310001468174h:ContraRevenueMember2020-01-012020-12-310001468174h:ContraRevenueMember2019-01-012019-12-310001468174h:ContraRevenueMember2018-01-012018-12-310001468174h:NetManagementFranchiseandOtherFeesMember2020-01-012020-12-310001468174h:NetManagementFranchiseandOtherFeesMember2019-01-012019-12-310001468174h:NetManagementFranchiseandOtherFeesMember2018-01-012018-12-310001468174h:OtherRevenuesMember2020-01-012020-12-310001468174h:OtherRevenuesMember2019-01-012019-12-310001468174h:OtherRevenuesMember2018-01-012018-12-310001468174h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember2020-01-012020-12-310001468174h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember2019-01-012019-12-310001468174h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember2018-01-012018-12-3100014681742019-01-012019-12-3100014681742018-01-012018-12-310001468174h:CostsIncurredOnBehalfOfManagedAndFranchisedPropertiesMember2020-01-012020-12-310001468174h:CostsIncurredOnBehalfOfManagedAndFranchisedPropertiesMember2019-01-012019-12-310001468174h:CostsIncurredOnBehalfOfManagedAndFranchisedPropertiesMember2018-01-012018-12-31iso4217:USDxbrli:shares00014681742020-12-3100014681742019-12-310001468174us-gaap:CommonClassAMember2020-12-310001468174us-gaap:CommonClassBMember2020-12-310001468174us-gaap:CommonClassAMember2019-12-310001468174us-gaap:CommonClassBMember2019-12-3100014681742018-12-3100014681742017-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassAMember2017-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassBMember2017-12-310001468174us-gaap:CommonStockMember2017-12-310001468174us-gaap:AdditionalPaidInCapitalMember2017-12-310001468174us-gaap:RetainedEarningsMember2017-12-310001468174us-gaap:AccumulatedOtherComprehensiveIncomeMember2017-12-310001468174us-gaap:NoncontrollingInterestMember2017-12-310001468174us-gaap:RetainedEarningsMembersrt:CumulativeEffectPeriodOfAdoptionAdjustmentMember2017-12-310001468174us-gaap:AccumulatedOtherComprehensiveIncomeMembersrt:CumulativeEffectPeriodOfAdoptionAdjustmentMember2017-12-310001468174srt:CumulativeEffectPeriodOfAdoptionAdjustmentMember2017-12-310001468174srt:CumulativeEffectPeriodOfAdoptionAdjustedBalanceMemberus-gaap:AdditionalPaidInCapitalMember2017-12-310001468174us-gaap:RetainedEarningsMembersrt:CumulativeEffectPeriodOfAdoptionAdjustedBalanceMember2017-12-310001468174us-gaap:AccumulatedOtherComprehensiveIncomeMembersrt:CumulativeEffectPeriodOfAdoptionAdjustedBalanceMember2017-12-310001468174srt:CumulativeEffectPeriodOfAdoptionAdjustedBalanceMemberus-gaap:NoncontrollingInterestMember2017-12-310001468174srt:CumulativeEffectPeriodOfAdoptionAdjustedBalanceMember2017-12-310001468174us-gaap:RetainedEarningsMember2018-01-012018-12-310001468174us-gaap:AccumulatedOtherComprehensiveIncomeMember2018-01-012018-12-310001468174us-gaap:NoncontrollingInterestMember2018-01-012018-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassAMember2018-01-012018-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassBMember2018-01-012018-12-310001468174us-gaap:AdditionalPaidInCapitalMember2018-01-012018-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassAMember2018-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassBMember2018-12-310001468174us-gaap:CommonStockMember2018-12-310001468174us-gaap:AdditionalPaidInCapitalMember2018-12-310001468174us-gaap:RetainedEarningsMember2018-12-310001468174us-gaap:AccumulatedOtherComprehensiveIncomeMember2018-12-310001468174us-gaap:NoncontrollingInterestMember2018-12-310001468174us-gaap:RetainedEarningsMember2019-01-012019-12-310001468174us-gaap:AccumulatedOtherComprehensiveIncomeMember2019-01-012019-12-310001468174us-gaap:NoncontrollingInterestMember2019-01-012019-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassAMember2019-01-012019-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassBMember2019-01-012019-12-310001468174us-gaap:AdditionalPaidInCapitalMember2019-01-012019-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassAMember2019-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassBMember2019-12-310001468174us-gaap:CommonStockMember2019-12-310001468174us-gaap:AdditionalPaidInCapitalMember2019-12-310001468174us-gaap:RetainedEarningsMember2019-12-310001468174us-gaap:AccumulatedOtherComprehensiveIncomeMember2019-12-310001468174us-gaap:NoncontrollingInterestMember2019-12-310001468174us-gaap:RetainedEarningsMembersrt:CumulativeEffectPeriodOfAdoptionAdjustmentMember2019-12-310001468174srt:CumulativeEffectPeriodOfAdoptionAdjustmentMember2019-12-310001468174srt:CumulativeEffectPeriodOfAdoptionAdjustedBalanceMemberus-gaap:AdditionalPaidInCapitalMember2019-12-310001468174us-gaap:RetainedEarningsMembersrt:CumulativeEffectPeriodOfAdoptionAdjustedBalanceMember2019-12-310001468174us-gaap:AccumulatedOtherComprehensiveIncomeMembersrt:CumulativeEffectPeriodOfAdoptionAdjustedBalanceMember2019-12-310001468174srt:CumulativeEffectPeriodOfAdoptionAdjustedBalanceMemberus-gaap:NoncontrollingInterestMember2019-12-310001468174srt:CumulativeEffectPeriodOfAdoptionAdjustedBalanceMember2019-12-310001468174us-gaap:RetainedEarningsMember2020-01-012020-12-310001468174us-gaap:AccumulatedOtherComprehensiveIncomeMember2020-01-012020-12-310001468174us-gaap:NoncontrollingInterestMember2020-01-012020-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassAMember2020-01-012020-12-310001468174us-gaap:AdditionalPaidInCapitalMember2020-01-012020-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassBMember2020-01-012020-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassAMember2020-12-310001468174us-gaap:CommonStockMemberus-gaap:CommonClassBMember2020-12-310001468174us-gaap:CommonStockMember2020-12-310001468174us-gaap:AdditionalPaidInCapitalMember2020-12-310001468174us-gaap:RetainedEarningsMember2020-12-310001468174us-gaap:AccumulatedOtherComprehensiveIncomeMember2020-12-310001468174us-gaap:NoncontrollingInterestMember2020-12-31h:hotel0001468174h:FullServiceMember2020-12-31h:room0001468174h:SelectServiceMember2020-12-310001468174country:USh:SelectServiceMember2020-12-310001468174h:AllinclusiveMember2020-12-31h:country0001468174us-gaap:BuildingAndBuildingImprovementsMembersrt:MinimumMember2020-01-012020-12-310001468174us-gaap:BuildingAndBuildingImprovementsMembersrt:MaximumMember2020-01-012020-12-310001468174srt:MinimumMemberus-gaap:OfficeEquipmentMember2020-01-012020-12-310001468174srt:MaximumMemberus-gaap:OfficeEquipmentMember2020-01-012020-12-310001468174srt:MinimumMemberus-gaap:ComputerEquipmentMember2020-01-012020-12-310001468174srt:MaximumMemberus-gaap:ComputerEquipmentMember2020-01-012020-12-310001468174srt:MinimumMemberh:ManagementAndFranchiseAgreementIntangiblesMember2020-01-012020-12-310001468174h:ManagementAndFranchiseAgreementIntangiblesMembersrt:MaximumMember2020-01-012020-12-310001468174srt:MinimumMemberh:AdvanceBookingIntangibleMember2020-01-012020-12-310001468174h:AdvanceBookingIntangibleMembersrt:MaximumMember2020-01-012020-12-310001468174srt:MinimumMember2020-01-012020-12-310001468174srt:MaximumMember2020-01-012020-12-310001468174srt:MinimumMember2020-12-310001468174srt:MaximumMember2020-12-31xbrli:pure0001468174us-gaap:StockAppreciationRightsSARSMember2020-01-012020-12-310001468174us-gaap:RestrictedStockUnitsRSUMembersrt:MinimumMember2020-01-012020-12-310001468174us-gaap:RestrictedStockUnitsRSUMembersrt:MaximumMember2020-01-012020-12-310001468174us-gaap:RestrictedStockUnitsRSUMember2020-01-012020-12-310001468174us-gaap:RestrictedStockUnitsRSUMember2019-01-012019-12-310001468174srt:MinimumMemberus-gaap:PerformanceSharesMember2020-01-012020-12-310001468174us-gaap:PerformanceSharesMembersrt:MaximumMember2020-01-012020-12-310001468174us-gaap:RetainedEarningsMembersrt:CumulativeEffectPeriodOfAdoptionAdjustmentMember2020-01-010001468174h:OwnedAndLeasedHotelSegmentMemberh:RoomsRevenueMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberh:RoomsRevenueMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:RoomsRevenueMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:RoomsRevenueMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:CorporateAndReconcilingItemsMemberh:RoomsRevenueMember2020-01-012020-12-310001468174us-gaap:IntersegmentEliminationMemberh:RoomsRevenueMember2020-01-012020-12-310001468174h:RoomsRevenueMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberus-gaap:FoodAndBeverageMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberus-gaap:FoodAndBeverageMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174us-gaap:FoodAndBeverageMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:FoodAndBeverageMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:CorporateAndReconcilingItemsMemberus-gaap:FoodAndBeverageMember2020-01-012020-12-310001468174us-gaap:IntersegmentEliminationMemberus-gaap:FoodAndBeverageMember2020-01-012020-12-310001468174us-gaap:FoodAndBeverageMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:OtherOwnedAndLeasedHotelRevenueMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberh:OtherOwnedAndLeasedHotelRevenueMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMemberh:CorporateAndReconcilingItemsMember2020-01-012020-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMemberus-gaap:IntersegmentEliminationMember2020-01-012020-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelsMemberh:OwnedAndLeasedHotelSegmentMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelsMemberh:AmericasManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelsMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelsMemberh:CorporateAndReconcilingItemsMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:IntersegmentEliminationMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:BaseManagementFeeMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberh:BaseManagementFeeMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:BaseManagementFeeMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:BaseManagementFeeMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:CorporateAndReconcilingItemsMemberh:BaseManagementFeeMember2020-01-012020-12-310001468174us-gaap:IntersegmentEliminationMemberh:BaseManagementFeeMember2020-01-012020-12-310001468174h:BaseManagementFeeMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:IncentiveManagementFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberh:IncentiveManagementFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:IncentiveManagementFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:IncentiveManagementFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:CorporateAndReconcilingItemsMemberh:IncentiveManagementFeesMember2020-01-012020-12-310001468174us-gaap:IntersegmentEliminationMemberh:IncentiveManagementFeesMember2020-01-012020-12-310001468174h:IncentiveManagementFeesMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:FranchiseFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberh:FranchiseFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:FranchiseFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:FranchiseFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:CorporateAndReconcilingItemsMemberh:FranchiseFeesMember2020-01-012020-12-310001468174us-gaap:IntersegmentEliminationMemberh:FranchiseFeesMember2020-01-012020-12-310001468174h:FranchiseFeesMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:OtherFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberh:OtherFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:OtherFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:OtherFeesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:CorporateAndReconcilingItemsMemberh:OtherFeesMember2020-01-012020-12-310001468174h:OtherFeesMemberus-gaap:IntersegmentEliminationMember2020-01-012020-12-310001468174h:OtherFeesMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:LicenseFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberh:LicenseFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:LicenseFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:LicenseFeesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:CorporateAndReconcilingItemsMemberh:LicenseFeesMember2020-01-012020-12-310001468174h:LicenseFeesMemberus-gaap:IntersegmentEliminationMember2020-01-012020-12-310001468174h:LicenseFeesMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:ManagementFranchiseAndOtherFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberh:ManagementFranchiseAndOtherFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:ManagementFranchiseAndOtherFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:ManagementFranchiseAndOtherFeesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:ManagementFranchiseAndOtherFeesMemberh:CorporateAndReconcilingItemsMember2020-01-012020-12-310001468174h:ManagementFranchiseAndOtherFeesMemberus-gaap:IntersegmentEliminationMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:ContraRevenueMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberh:ContraRevenueMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:ContraRevenueMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:ContraRevenueMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:CorporateAndReconcilingItemsMemberh:ContraRevenueMember2020-01-012020-12-310001468174us-gaap:IntersegmentEliminationMemberh:ContraRevenueMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:NetManagementFranchiseandOtherFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberh:NetManagementFranchiseandOtherFeesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:NetManagementFranchiseandOtherFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:NetManagementFranchiseandOtherFeesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:CorporateAndReconcilingItemsMemberh:NetManagementFranchiseandOtherFeesMember2020-01-012020-12-310001468174h:NetManagementFranchiseandOtherFeesMemberus-gaap:IntersegmentEliminationMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:OtherRevenuesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberh:OtherRevenuesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:OtherRevenuesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:OtherRevenuesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:CorporateAndReconcilingItemsMemberh:OtherRevenuesMember2020-01-012020-12-310001468174us-gaap:IntersegmentEliminationMemberh:OtherRevenuesMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberh:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:CorporateAndReconcilingItemsMemberh:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember2020-01-012020-12-310001468174h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberus-gaap:IntersegmentEliminationMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174us-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:CorporateAndReconcilingItemsMember2020-01-012020-12-310001468174us-gaap:IntersegmentEliminationMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:RoomsRevenueMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberh:RoomsRevenueMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:RoomsRevenueMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:RoomsRevenueMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:CorporateAndReconcilingItemsMemberh:RoomsRevenueMember2019-01-012019-12-310001468174us-gaap:IntersegmentEliminationMemberh:RoomsRevenueMember2019-01-012019-12-310001468174h:RoomsRevenueMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberus-gaap:FoodAndBeverageMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberus-gaap:FoodAndBeverageMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174us-gaap:FoodAndBeverageMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:FoodAndBeverageMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:CorporateAndReconcilingItemsMemberus-gaap:FoodAndBeverageMember2019-01-012019-12-310001468174us-gaap:IntersegmentEliminationMemberus-gaap:FoodAndBeverageMember2019-01-012019-12-310001468174us-gaap:FoodAndBeverageMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:OtherOwnedAndLeasedHotelRevenueMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberh:OtherOwnedAndLeasedHotelRevenueMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMemberh:CorporateAndReconcilingItemsMember2019-01-012019-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMemberus-gaap:IntersegmentEliminationMember2019-01-012019-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelsMemberh:OwnedAndLeasedHotelSegmentMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelsMemberh:AmericasManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelsMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelsMemberh:CorporateAndReconcilingItemsMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:IntersegmentEliminationMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:BaseManagementFeeMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberh:BaseManagementFeeMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:BaseManagementFeeMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:BaseManagementFeeMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:CorporateAndReconcilingItemsMemberh:BaseManagementFeeMember2019-01-012019-12-310001468174us-gaap:IntersegmentEliminationMemberh:BaseManagementFeeMember2019-01-012019-12-310001468174h:BaseManagementFeeMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:IncentiveManagementFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberh:IncentiveManagementFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:IncentiveManagementFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:IncentiveManagementFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:CorporateAndReconcilingItemsMemberh:IncentiveManagementFeesMember2019-01-012019-12-310001468174us-gaap:IntersegmentEliminationMemberh:IncentiveManagementFeesMember2019-01-012019-12-310001468174h:IncentiveManagementFeesMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:FranchiseFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberh:FranchiseFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:FranchiseFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:FranchiseFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:CorporateAndReconcilingItemsMemberh:FranchiseFeesMember2019-01-012019-12-310001468174us-gaap:IntersegmentEliminationMemberh:FranchiseFeesMember2019-01-012019-12-310001468174h:FranchiseFeesMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:OtherFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberh:OtherFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:OtherFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:OtherFeesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:CorporateAndReconcilingItemsMemberh:OtherFeesMember2019-01-012019-12-310001468174h:OtherFeesMemberus-gaap:IntersegmentEliminationMember2019-01-012019-12-310001468174h:OtherFeesMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:LicenseFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberh:LicenseFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:LicenseFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:LicenseFeesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:CorporateAndReconcilingItemsMemberh:LicenseFeesMember2019-01-012019-12-310001468174h:LicenseFeesMemberus-gaap:IntersegmentEliminationMember2019-01-012019-12-310001468174h:LicenseFeesMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:ManagementFranchiseAndOtherFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberh:ManagementFranchiseAndOtherFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:ManagementFranchiseAndOtherFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:ManagementFranchiseAndOtherFeesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:ManagementFranchiseAndOtherFeesMemberh:CorporateAndReconcilingItemsMember2019-01-012019-12-310001468174h:ManagementFranchiseAndOtherFeesMemberus-gaap:IntersegmentEliminationMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:ContraRevenueMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberh:ContraRevenueMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:ContraRevenueMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:ContraRevenueMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:CorporateAndReconcilingItemsMemberh:ContraRevenueMember2019-01-012019-12-310001468174us-gaap:IntersegmentEliminationMemberh:ContraRevenueMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:NetManagementFranchiseandOtherFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberh:NetManagementFranchiseandOtherFeesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:NetManagementFranchiseandOtherFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:NetManagementFranchiseandOtherFeesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:CorporateAndReconcilingItemsMemberh:NetManagementFranchiseandOtherFeesMember2019-01-012019-12-310001468174h:NetManagementFranchiseandOtherFeesMemberus-gaap:IntersegmentEliminationMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:OtherRevenuesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberh:OtherRevenuesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:OtherRevenuesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:OtherRevenuesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:CorporateAndReconcilingItemsMemberh:OtherRevenuesMember2019-01-012019-12-310001468174us-gaap:IntersegmentEliminationMemberh:OtherRevenuesMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberh:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:CorporateAndReconcilingItemsMemberh:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember2019-01-012019-12-310001468174h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberus-gaap:IntersegmentEliminationMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174us-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:CorporateAndReconcilingItemsMember2019-01-012019-12-310001468174us-gaap:IntersegmentEliminationMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:RoomsRevenueMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberh:RoomsRevenueMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:RoomsRevenueMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:RoomsRevenueMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:CorporateAndReconcilingItemsMemberh:RoomsRevenueMember2018-01-012018-12-310001468174us-gaap:IntersegmentEliminationMemberh:RoomsRevenueMember2018-01-012018-12-310001468174h:RoomsRevenueMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelSegmentMemberus-gaap:FoodAndBeverageMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberus-gaap:FoodAndBeverageMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174us-gaap:FoodAndBeverageMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:FoodAndBeverageMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:CorporateAndReconcilingItemsMemberus-gaap:FoodAndBeverageMember2018-01-012018-12-310001468174us-gaap:IntersegmentEliminationMemberus-gaap:FoodAndBeverageMember2018-01-012018-12-310001468174us-gaap:FoodAndBeverageMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:OtherOwnedAndLeasedHotelRevenueMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberh:OtherOwnedAndLeasedHotelRevenueMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMemberh:CorporateAndReconcilingItemsMember2018-01-012018-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMemberus-gaap:IntersegmentEliminationMember2018-01-012018-12-310001468174h:OtherOwnedAndLeasedHotelRevenueMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelsMemberh:OwnedAndLeasedHotelSegmentMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelsMemberh:AmericasManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelsMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelsMemberh:CorporateAndReconcilingItemsMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:IntersegmentEliminationMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:BaseManagementFeeMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberh:BaseManagementFeeMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:BaseManagementFeeMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:BaseManagementFeeMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:CorporateAndReconcilingItemsMemberh:BaseManagementFeeMember2018-01-012018-12-310001468174us-gaap:IntersegmentEliminationMemberh:BaseManagementFeeMember2018-01-012018-12-310001468174h:BaseManagementFeeMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:IncentiveManagementFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberh:IncentiveManagementFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:IncentiveManagementFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:IncentiveManagementFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:CorporateAndReconcilingItemsMemberh:IncentiveManagementFeesMember2018-01-012018-12-310001468174us-gaap:IntersegmentEliminationMemberh:IncentiveManagementFeesMember2018-01-012018-12-310001468174h:IncentiveManagementFeesMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:FranchiseFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberh:FranchiseFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:FranchiseFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:FranchiseFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:CorporateAndReconcilingItemsMemberh:FranchiseFeesMember2018-01-012018-12-310001468174us-gaap:IntersegmentEliminationMemberh:FranchiseFeesMember2018-01-012018-12-310001468174h:FranchiseFeesMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:OtherFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberh:OtherFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:OtherFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:OtherFeesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:CorporateAndReconcilingItemsMemberh:OtherFeesMember2018-01-012018-12-310001468174h:OtherFeesMemberus-gaap:IntersegmentEliminationMember2018-01-012018-12-310001468174h:OtherFeesMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:LicenseFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberh:LicenseFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:LicenseFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:LicenseFeesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:CorporateAndReconcilingItemsMemberh:LicenseFeesMember2018-01-012018-12-310001468174h:LicenseFeesMemberus-gaap:IntersegmentEliminationMember2018-01-012018-12-310001468174h:LicenseFeesMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:ManagementFranchiseAndOtherFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberh:ManagementFranchiseAndOtherFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:ManagementFranchiseAndOtherFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:ManagementFranchiseAndOtherFeesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:ManagementFranchiseAndOtherFeesMemberh:CorporateAndReconcilingItemsMember2018-01-012018-12-310001468174h:ManagementFranchiseAndOtherFeesMemberus-gaap:IntersegmentEliminationMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:ContraRevenueMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberh:ContraRevenueMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:ContraRevenueMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:ContraRevenueMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:CorporateAndReconcilingItemsMemberh:ContraRevenueMember2018-01-012018-12-310001468174us-gaap:IntersegmentEliminationMemberh:ContraRevenueMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:NetManagementFranchiseandOtherFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberh:NetManagementFranchiseandOtherFeesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:NetManagementFranchiseandOtherFeesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:NetManagementFranchiseandOtherFeesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:CorporateAndReconcilingItemsMemberh:NetManagementFranchiseandOtherFeesMember2018-01-012018-12-310001468174h:NetManagementFranchiseandOtherFeesMemberus-gaap:IntersegmentEliminationMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:OtherRevenuesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberh:OtherRevenuesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:OtherRevenuesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberh:OtherRevenuesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:CorporateAndReconcilingItemsMemberh:OtherRevenuesMember2018-01-012018-12-310001468174us-gaap:IntersegmentEliminationMemberh:OtherRevenuesMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelSegmentMemberh:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberh:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberus-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberh:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:CorporateAndReconcilingItemsMemberh:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember2018-01-012018-12-310001468174h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMemberus-gaap:IntersegmentEliminationMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelSegmentMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174us-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:CorporateAndReconcilingItemsMember2018-01-012018-12-310001468174us-gaap:IntersegmentEliminationMember2018-01-012018-12-310001468174h:DeferredRevenueRelatedToLoyaltyProgramMember2020-12-310001468174h:DeferredRevenueRelatedToLoyaltyProgramMember2019-12-310001468174h:DeferredRevenueRelatedToInsuranceProgramsMember2020-12-310001468174h:DeferredRevenueRelatedToInsuranceProgramsMember2019-12-310001468174h:AdvanceDepositsMember2020-12-310001468174h:AdvanceDepositsMember2019-12-310001468174h:InitialFeesReceivedFromFranchiseOwnersMember2020-12-310001468174h:InitialFeesReceivedFromFranchiseOwnersMember2019-12-310001468174h:OtherDeferredRevenueMember2020-12-310001468174h:OtherDeferredRevenueMember2019-12-3100014681742021-01-012020-12-3100014681742022-01-012020-12-310001468174h:HyattOfBajaS.DeR.L.DeC.V.Member2020-12-310001468174h:HyattOfBajaS.DeR.L.DeC.V.Member2019-12-310001468174h:HPBostonPartnersLLCMember2020-12-310001468174h:HPBostonPartnersLLCMember2019-12-310001468174h:HotelAmBelvedereHoldingGmbHCoKGMember2020-12-310001468174h:HotelAmBelvedereHoldingGmbHCoKGMember2019-12-310001468174h:HEPhiladelphiaHCHotelLLCMember2020-12-310001468174h:HEPhiladelphiaHCHotelLLCMember2019-12-310001468174h:SanJoseHotelPartnersL.L.C.Member2020-12-310001468174h:SanJoseHotelPartnersL.L.C.Member2019-12-310001468174h:A33BealeStreetHotelCompanyLLCMember2020-12-310001468174h:A33BealeStreetHotelCompanyLLCMember2019-12-310001468174h:CBRHCNLLCMember2020-12-310001468174h:CBRHCNLLCMember2019-12-310001468174h:HCLenoxJVLLCMember2020-12-310001468174h:HCLenoxJVLLCMember2019-12-310001468174h:DesarrolladoraHotelAcueductoS.deR.L.deC.V.Member2020-12-310001468174h:DesarrolladoraHotelAcueductoS.deR.L.deC.V.Member2019-12-310001468174h:PortlandHotelPropertiesLLCMember2020-12-310001468174h:PortlandHotelPropertiesLLCMember2019-12-310001468174h:HHNashvilleJVHoldingLLCMember2020-12-310001468174h:HHNashvilleJVHoldingLLCMember2019-12-310001468174h:OtherEquityMethodInvestmentsInHotelAndVacationPropertiesMember2020-12-310001468174h:OtherEquityMethodInvestmentsInHotelAndVacationPropertiesMember2019-12-310001468174us-gaap:EquityMethodInvestmentNonconsolidatedInvesteeOrGroupOfInvesteesMember2020-01-012020-12-310001468174us-gaap:EquityMethodInvestmentNonconsolidatedInvesteeOrGroupOfInvesteesMember2019-01-012019-12-310001468174us-gaap:EquityMethodInvestmentNonconsolidatedInvesteeOrGroupOfInvesteesMember2018-01-012018-12-310001468174us-gaap:EquityMethodInvestmentNonconsolidatedInvesteeOrGroupOfInvesteesMember2020-12-310001468174us-gaap:EquityMethodInvestmentNonconsolidatedInvesteeOrGroupOfInvesteesMember2019-12-310001468174h:OwnedAndLeasedHotelsMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelsMember2018-01-012018-12-310001468174h:UnconsolidatedHospitalityVentureMember2018-01-012018-12-310001468174h:UnconsolidatedHospitalityVentureMember2020-01-012020-12-310001468174h:UnconsolidatedHospitalityVentureMember2019-01-012019-12-310001468174h:LoyaltyProgramMember2020-12-310001468174h:LoyaltyProgramMember2019-12-310001468174h:DeferredCompensationPlansMember2020-12-310001468174h:DeferredCompensationPlansMember2019-12-310001468174h:CaptiveInsuranceCompanyMember2020-12-310001468174h:CaptiveInsuranceCompanyMember2019-12-310001468174h:HeldforoperatingprogramsMember2020-12-310001468174h:HeldforoperatingprogramsMember2019-12-310001468174h:LoyaltyProgramMember2020-01-012020-12-310001468174h:LoyaltyProgramMember2019-01-012019-12-310001468174h:LoyaltyProgramMember2018-01-012018-12-310001468174h:DeferredCompensationPlansMember2020-01-012020-12-310001468174h:DeferredCompensationPlansMember2019-01-012019-12-310001468174h:DeferredCompensationPlansMember2018-01-012018-12-310001468174us-gaap:EquitySecuritiesMember2020-01-012020-12-310001468174us-gaap:EquitySecuritiesMember2019-01-012019-12-310001468174h:HeldforInvestmentPurposesMember2020-12-310001468174h:HeldforInvestmentPurposesMember2019-12-310001468174h:PlayaHotelsResortsN.V.Memberus-gaap:EquitySecuritiesMember2020-01-012020-12-310001468174h:PlayaHotelsResortsN.V.Memberus-gaap:EquitySecuritiesMember2019-01-012019-12-310001468174h:PlayaHotelsResortsN.V.Memberus-gaap:EquitySecuritiesMember2018-01-012018-12-310001468174us-gaap:FairValueInputsLevel1Memberus-gaap:MoneyMarketFundsMember2020-12-310001468174us-gaap:FairValueInputsLevel1Memberus-gaap:CashAndCashEquivalentsMemberus-gaap:MoneyMarketFundsMember2020-12-310001468174us-gaap:ShortTermInvestmentsMemberus-gaap:FairValueInputsLevel1Memberus-gaap:MoneyMarketFundsMember2020-12-310001468174us-gaap:PrepaidExpensesAndOtherCurrentAssetsMemberus-gaap:FairValueInputsLevel1Memberus-gaap:MoneyMarketFundsMember2020-12-310001468174us-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel1Memberus-gaap:MoneyMarketFundsMember2020-12-310001468174us-gaap:EquityFundsMemberus-gaap:FairValueInputsLevel1Member2020-12-310001468174us-gaap:EquityFundsMemberus-gaap:FairValueInputsLevel1Memberus-gaap:CashAndCashEquivalentsMember2020-12-310001468174us-gaap:EquityFundsMemberus-gaap:ShortTermInvestmentsMemberus-gaap:FairValueInputsLevel1Member2020-12-310001468174us-gaap:EquityFundsMemberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMemberus-gaap:FairValueInputsLevel1Member2020-12-310001468174us-gaap:EquityFundsMemberus-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel1Member2020-12-310001468174us-gaap:EquitySecuritiesMemberus-gaap:FairValueInputsLevel1Member2020-12-310001468174us-gaap:EquitySecuritiesMemberus-gaap:FairValueInputsLevel1Memberus-gaap:CashAndCashEquivalentsMember2020-12-310001468174us-gaap:EquitySecuritiesMemberus-gaap:ShortTermInvestmentsMemberus-gaap:FairValueInputsLevel1Member2020-12-310001468174us-gaap:EquitySecuritiesMemberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMemberus-gaap:FairValueInputsLevel1Member2020-12-310001468174us-gaap:EquitySecuritiesMemberus-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel1Member2020-12-310001468174us-gaap:DepositsMemberus-gaap:FairValueInputsLevel2Member2020-12-310001468174us-gaap:DepositsMemberus-gaap:FairValueInputsLevel2Memberus-gaap:CashAndCashEquivalentsMember2020-12-310001468174us-gaap:DepositsMemberus-gaap:FairValueInputsLevel2Memberus-gaap:ShortTermInvestmentsMember2020-12-310001468174us-gaap:DepositsMemberus-gaap:FairValueInputsLevel2Memberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMember2020-12-310001468174us-gaap:DepositsMemberus-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Member2020-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:USTreasuryAndGovernmentMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:USTreasuryAndGovernmentMemberus-gaap:CashAndCashEquivalentsMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:ShortTermInvestmentsMemberus-gaap:USTreasuryAndGovernmentMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMemberus-gaap:USTreasuryAndGovernmentMember2020-12-310001468174us-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Memberus-gaap:USTreasuryAndGovernmentMember2020-12-310001468174us-gaap:USGovernmentAgenciesDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Member2020-12-310001468174us-gaap:USGovernmentAgenciesDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Memberus-gaap:CashAndCashEquivalentsMember2020-12-310001468174us-gaap:USGovernmentAgenciesDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Memberus-gaap:ShortTermInvestmentsMember2020-12-310001468174us-gaap:USGovernmentAgenciesDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Memberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMember2020-12-310001468174us-gaap:USGovernmentAgenciesDebtSecuritiesMemberus-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Member2020-12-310001468174us-gaap:CorporateDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Member2020-12-310001468174us-gaap:CorporateDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Memberus-gaap:CashAndCashEquivalentsMember2020-12-310001468174us-gaap:CorporateDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Memberus-gaap:ShortTermInvestmentsMember2020-12-310001468174us-gaap:CorporateDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Memberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMember2020-12-310001468174us-gaap:CorporateDebtSecuritiesMemberus-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Member2020-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:MortgageBackedSecuritiesMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:MortgageBackedSecuritiesMemberus-gaap:CashAndCashEquivalentsMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:MortgageBackedSecuritiesMemberus-gaap:ShortTermInvestmentsMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:MortgageBackedSecuritiesMemberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMember2020-12-310001468174us-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Memberus-gaap:MortgageBackedSecuritiesMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:AssetBackedSecuritiesMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:AssetBackedSecuritiesMemberus-gaap:CashAndCashEquivalentsMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:AssetBackedSecuritiesMemberus-gaap:ShortTermInvestmentsMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMemberus-gaap:AssetBackedSecuritiesMember2020-12-310001468174us-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Memberus-gaap:AssetBackedSecuritiesMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberh:MunicipalAndProvincialNotesAndBondsMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberh:MunicipalAndProvincialNotesAndBondsMemberus-gaap:CashAndCashEquivalentsMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberh:MunicipalAndProvincialNotesAndBondsMemberus-gaap:ShortTermInvestmentsMember2020-12-310001468174us-gaap:FairValueInputsLevel2Memberh:MunicipalAndProvincialNotesAndBondsMemberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMember2020-12-310001468174us-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Memberh:MunicipalAndProvincialNotesAndBondsMember2020-12-310001468174us-gaap:CashAndCashEquivalentsMember2020-12-310001468174us-gaap:ShortTermInvestmentsMember2020-12-310001468174us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember2020-12-310001468174us-gaap:OtherAssetsMember2020-12-310001468174us-gaap:FairValueInputsLevel1Memberus-gaap:MoneyMarketFundsMember2019-12-310001468174us-gaap:FairValueInputsLevel1Memberus-gaap:CashAndCashEquivalentsMemberus-gaap:MoneyMarketFundsMember2019-12-310001468174us-gaap:ShortTermInvestmentsMemberus-gaap:FairValueInputsLevel1Memberus-gaap:MoneyMarketFundsMember2019-12-310001468174us-gaap:PrepaidExpensesAndOtherCurrentAssetsMemberus-gaap:FairValueInputsLevel1Memberus-gaap:MoneyMarketFundsMember2019-12-310001468174us-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel1Memberus-gaap:MoneyMarketFundsMember2019-12-310001468174us-gaap:EquityFundsMemberus-gaap:FairValueInputsLevel1Member2019-12-310001468174us-gaap:EquityFundsMemberus-gaap:FairValueInputsLevel1Memberus-gaap:CashAndCashEquivalentsMember2019-12-310001468174us-gaap:EquityFundsMemberus-gaap:ShortTermInvestmentsMemberus-gaap:FairValueInputsLevel1Member2019-12-310001468174us-gaap:EquityFundsMemberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMemberus-gaap:FairValueInputsLevel1Member2019-12-310001468174us-gaap:EquityFundsMemberus-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel1Member2019-12-310001468174us-gaap:EquitySecuritiesMemberus-gaap:FairValueInputsLevel1Member2019-12-310001468174us-gaap:EquitySecuritiesMemberus-gaap:FairValueInputsLevel1Memberus-gaap:CashAndCashEquivalentsMember2019-12-310001468174us-gaap:EquitySecuritiesMemberus-gaap:ShortTermInvestmentsMemberus-gaap:FairValueInputsLevel1Member2019-12-310001468174us-gaap:EquitySecuritiesMemberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMemberus-gaap:FairValueInputsLevel1Member2019-12-310001468174us-gaap:EquitySecuritiesMemberus-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel1Member2019-12-310001468174us-gaap:DepositsMemberus-gaap:FairValueInputsLevel2Member2019-12-310001468174us-gaap:DepositsMemberus-gaap:FairValueInputsLevel2Memberus-gaap:CashAndCashEquivalentsMember2019-12-310001468174us-gaap:DepositsMemberus-gaap:FairValueInputsLevel2Memberus-gaap:ShortTermInvestmentsMember2019-12-310001468174us-gaap:DepositsMemberus-gaap:FairValueInputsLevel2Memberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMember2019-12-310001468174us-gaap:DepositsMemberus-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Member2019-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:USTreasuryAndGovernmentMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:USTreasuryAndGovernmentMemberus-gaap:CashAndCashEquivalentsMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:ShortTermInvestmentsMemberus-gaap:USTreasuryAndGovernmentMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMemberus-gaap:USTreasuryAndGovernmentMember2019-12-310001468174us-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Memberus-gaap:USTreasuryAndGovernmentMember2019-12-310001468174us-gaap:USGovernmentAgenciesDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Member2019-12-310001468174us-gaap:USGovernmentAgenciesDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Memberus-gaap:CashAndCashEquivalentsMember2019-12-310001468174us-gaap:USGovernmentAgenciesDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Memberus-gaap:ShortTermInvestmentsMember2019-12-310001468174us-gaap:USGovernmentAgenciesDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Memberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMember2019-12-310001468174us-gaap:USGovernmentAgenciesDebtSecuritiesMemberus-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Member2019-12-310001468174us-gaap:CorporateDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Member2019-12-310001468174us-gaap:CorporateDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Memberus-gaap:CashAndCashEquivalentsMember2019-12-310001468174us-gaap:CorporateDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Memberus-gaap:ShortTermInvestmentsMember2019-12-310001468174us-gaap:CorporateDebtSecuritiesMemberus-gaap:FairValueInputsLevel2Memberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMember2019-12-310001468174us-gaap:CorporateDebtSecuritiesMemberus-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Member2019-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:MortgageBackedSecuritiesMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:MortgageBackedSecuritiesMemberus-gaap:CashAndCashEquivalentsMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:MortgageBackedSecuritiesMemberus-gaap:ShortTermInvestmentsMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:MortgageBackedSecuritiesMemberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMember2019-12-310001468174us-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Memberus-gaap:MortgageBackedSecuritiesMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:AssetBackedSecuritiesMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:AssetBackedSecuritiesMemberus-gaap:CashAndCashEquivalentsMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:AssetBackedSecuritiesMemberus-gaap:ShortTermInvestmentsMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMemberus-gaap:AssetBackedSecuritiesMember2019-12-310001468174us-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Memberus-gaap:AssetBackedSecuritiesMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberh:MunicipalAndProvincialNotesAndBondsMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberh:MunicipalAndProvincialNotesAndBondsMemberus-gaap:CashAndCashEquivalentsMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberh:MunicipalAndProvincialNotesAndBondsMemberus-gaap:ShortTermInvestmentsMember2019-12-310001468174us-gaap:FairValueInputsLevel2Memberh:MunicipalAndProvincialNotesAndBondsMemberus-gaap:PrepaidExpensesAndOtherCurrentAssetsMember2019-12-310001468174us-gaap:OtherAssetsMemberus-gaap:FairValueInputsLevel2Memberh:MunicipalAndProvincialNotesAndBondsMember2019-12-310001468174us-gaap:CashAndCashEquivalentsMember2019-12-310001468174us-gaap:ShortTermInvestmentsMember2019-12-310001468174us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember2019-12-310001468174us-gaap:OtherAssetsMember2019-12-310001468174us-gaap:PropertyPlantAndEquipmentMember2020-01-012020-12-310001468174us-gaap:PropertyPlantAndEquipmentMember2018-01-012018-12-310001468174us-gaap:PropertyPlantAndEquipmentMember2019-01-012019-12-310001468174srt:CumulativeEffectPeriodOfAdoptionAdjustmentMember2018-12-310001468174h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember2020-12-310001468174h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember2019-12-310001468174h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember2018-12-310001468174h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember2020-01-012020-12-310001468174h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember2019-01-012019-12-310001468174h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMemberus-gaap:LoansReceivableMember2020-12-310001468174us-gaap:UnlikelyToBeCollectedFinancingReceivableMemberh:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember2020-12-310001468174h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMemberh:TotalLoansMember2020-12-310001468174h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMemberus-gaap:FinanceReceivablesMember2020-12-310001468174us-gaap:UnlikelyToBeCollectedFinancingReceivableMemberh:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember2020-01-012020-12-310001468174h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMemberus-gaap:LoansReceivableMember2019-12-310001468174us-gaap:UnlikelyToBeCollectedFinancingReceivableMemberh:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember2019-12-310001468174h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMemberh:TotalLoansMember2019-12-310001468174h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMemberus-gaap:FinanceReceivablesMember2019-12-310001468174us-gaap:UnlikelyToBeCollectedFinancingReceivableMemberh:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember2019-01-012019-12-310001468174us-gaap:FairValueInputsLevel3Member2020-12-310001468174us-gaap:FairValueInputsLevel3Member2019-12-310001468174h:TwoRoadsHospitalityLLCMember2018-11-302018-11-300001468174h:TwoRoadsHospitalityLLCMember2018-11-300001468174h:TwoRoadsHospitalityLLCMember2018-12-310001468174h:TwoRoadsHospitalityLLCMember2019-12-310001468174h:TwoRoadsHospitalityLLCMember2020-12-310001468174h:TwoRoadsHospitalityLLCMember2019-01-012019-12-31h:asset_acquired0001468174h:TwoRoadsHospitalityLLCMemberh:BrandAndOtherIntangibleMember2018-11-300001468174srt:MinimumMemberh:TwoRoadsHospitalityLLCMemberh:ManagementAgreementMember2018-11-302018-11-300001468174h:TwoRoadsHospitalityLLCMembersrt:MaximumMemberh:ManagementAgreementMember2018-11-302018-11-300001468174srt:WeightedAverageMemberh:TwoRoadsHospitalityLLCMemberh:ManagementAgreementMember2018-11-302018-11-300001468174h:TwoRoadsHospitalityLLCMember2020-01-012020-12-310001468174h:HyattRegencyPhoenixMember2018-01-012018-12-310001468174h:HyattRegencyPhoenixMember2018-12-310001468174h:HyattRegencyIndianWellsResortAndSpaMember2018-01-012018-12-310001468174h:HyattRegencyIndianWellsResortAndSpaMember2018-12-310001468174h:MiravalandCranwellSpaGolfResortMember2017-01-012017-12-310001468174h:MiravalandCranwellSpaGolfResortMember2018-01-012018-12-310001468174h:HyattRegencyBakuMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2020-12-310001468174h:HyattRegencyBakuMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2020-01-012020-12-310001468174h:ExhaleSpaAndFitnessMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2020-01-012020-12-310001468174h:LandAndConstructionInProgressSoldIn2020Memberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2020-01-012020-12-310001468174us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMemberh:PropertyUnderDevelopmentHotelPhiladelphiaPennsylvaniaandAdjacentParkingandRetailSpaceMember2020-12-310001468174us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMemberh:PropertyUnderDevelopmentHotelPhiladelphiaPennsylvaniaandAdjacentParkingandRetailSpaceMember2020-01-012020-12-310001468174h:UnconsolidatedHospitalityVentureMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMemberh:PropertyUnderDevelopmentHotelPhiladelphiaPennsylvaniaandAdjacentParkingandRetailSpaceMember2020-12-310001468174h:GlobalContactCenterOmahaNebraskaMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2020-12-310001468174h:GlobalContactCenterOmahaNebraskaMember2020-01-012020-12-310001468174h:GlobalContactCenterOmahaNebraskaMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2020-01-012020-12-310001468174h:GlobalContactCenterOmahaNebraskaMember2020-12-310001468174h:GrandHyattSeoulMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2019-12-310001468174h:GrandHyattSeoulMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2019-01-012019-12-310001468174us-gaap:ContractualRightsMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2019-12-310001468174us-gaap:ContractualRightsMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2019-01-012019-12-310001468174h:LandHeldforDevelopmentMember2019-01-012019-12-310001468174h:HyattRegencyAtlantaMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2019-01-012019-12-310001468174h:PropertyAdjacenttoGrandHyattSanFranciscoMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2019-01-012019-12-310001468174h:AHyattHouseHotelMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2018-01-012018-12-310001468174h:HyattRegencyMexicoCityMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2018-12-310001468174h:HyattRegencyMexicoCityMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2018-01-012018-12-310001468174h:GrandHyattSanFranciscoAndazMauiatWaileaResortandHyattRegencyCoconutPointResortSpaMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2018-01-012018-12-310001468174h:LandHeldForDevelopmentAndSoldIn2018Memberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2018-12-310001468174h:LandHeldForDevelopmentAndSoldIn2018Memberh:UnconsolidatedHospitalityVentureMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2018-12-310001468174h:GrandHyattSanFranciscoAndazMauiatWaileaResortandHyattRegencyCoconutPointResortSpaMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2019-01-012019-12-310001468174h:HyattRegencyScottsdaleResortSpaatGaineyRanchMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2020-01-012020-12-310001468174h:HyattRegencyCoconutPointResortSpaMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2018-01-012018-12-310001468174h:HyattRegencyPhoenixAndHyattRegencyIndianWellsResortAndSpaMemberus-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2018-01-012018-12-310001468174us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:OperatingSegmentsMember2018-12-310001468174h:AmericasManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2018-12-310001468174us-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2018-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2018-12-310001468174h:CorporateAndReconcilingItemsMember2018-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:OperatingSegmentsMember2019-12-310001468174h:AmericasManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2019-12-310001468174us-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2019-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2019-12-310001468174h:CorporateAndReconcilingItemsMember2019-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:OperatingSegmentsMember2020-12-310001468174h:AmericasManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2020-12-310001468174us-gaap:OperatingSegmentsMemberh:AsiaPacificManagementAndFranchisingMember2020-12-310001468174h:EameAndSouthwestAsiaManagementAndFranchisingMemberus-gaap:OperatingSegmentsMember2020-12-310001468174h:CorporateAndReconcilingItemsMember2020-12-31h:unit0001468174h:OwnedAndLeasedHotelsMember2020-01-012020-12-310001468174h:COVID19PandemicMember2019-01-012019-12-310001468174h:ManagementandfranchiseintangiblesMember2018-01-012018-12-310001468174h:ManagementandfranchiseintangiblesMember2020-12-310001468174h:ManagementandfranchiseintangiblesMember2020-01-012020-12-310001468174h:ManagementandfranchiseintangiblesMember2019-12-310001468174h:BrandAndOtherIntangibleMember2020-12-310001468174h:BrandAndOtherIntangibleMember2019-12-310001468174h:AdvanceBookingIntangibleMember2020-12-310001468174h:AdvanceBookingIntangibleMember2020-01-012020-12-310001468174h:AdvanceBookingIntangibleMember2019-12-310001468174us-gaap:OtherIntangibleAssetsMember2020-12-310001468174us-gaap:OtherIntangibleAssetsMember2020-01-012020-12-310001468174us-gaap:OtherIntangibleAssetsMember2019-12-310001468174h:ManagementandfranchiseintangiblesMember2019-01-012019-12-310001468174us-gaap:SeniorNotesMemberh:A2021NotesMember2020-12-310001468174us-gaap:SeniorNotesMemberh:A2021NotesMember2019-12-310001468174us-gaap:SeniorNotesMemberh:A2022NotesMember2020-12-310001468174us-gaap:SeniorNotesMemberh:A2022NotesMember2019-12-310001468174us-gaap:SeniorNotesMemberh:A2023NotesMember2020-12-310001468174us-gaap:SeniorNotesMemberh:A2023NotesMember2019-12-310001468174us-gaap:SeniorNotesMemberh:A2025NotesMember2020-12-310001468174us-gaap:SeniorNotesMemberh:A2025NotesMember2019-12-310001468174us-gaap:SeniorNotesMemberh:A2026NotesMember2020-12-310001468174us-gaap:SeniorNotesMemberh:A2026NotesMember2019-12-310001468174us-gaap:SeniorNotesMemberh:A2028NotesMember2018-12-310001468174us-gaap:SeniorNotesMemberh:A2028NotesMember2020-12-310001468174us-gaap:SeniorNotesMemberh:A2028NotesMember2019-12-310001468174us-gaap:SeniorNotesMemberh:A2030NotesMember2020-12-310001468174us-gaap:SeniorNotesMemberh:A2030NotesMember2019-12-310001468174h:GHSanAntonioBondsSeries2005AMemberh:ContractRevenueBondsMember2020-12-310001468174h:GHSanAntonioBondsSeries2005AMemberh:ContractRevenueBondsMember2019-12-310001468174h:GHSanAntonioBondsSeries2005BMemberh:ContractRevenueBondsMember2020-12-310001468174h:GHSanAntonioBondsSeries2005BMemberh:ContractRevenueBondsMember2019-12-310001468174h:FloatingaveragerateconstructionloanMember2020-12-310001468174h:FloatingaveragerateconstructionloanMember2019-12-310001468174us-gaap:SeniorNotesMember2020-01-012020-12-310001468174us-gaap:SeniorNotesMemberh:A2021NotesMember2011-12-310001468174us-gaap:SeniorNotesMemberh:A2021NotesMember2011-01-012011-12-310001468174us-gaap:SeniorNotesMemberh:A2023NotesMember2013-12-310001468174us-gaap:SeniorNotesMemberh:A2023NotesMember2013-01-012013-12-310001468174us-gaap:SeniorNotesMemberh:A2026NotesMember2016-12-310001468174us-gaap:SeniorNotesMemberh:A2026NotesMember2016-01-012016-12-310001468174us-gaap:SeniorNotesMemberh:A2028NotesMember2018-01-012018-12-310001468174us-gaap:SeniorNotesMemberh:A2019NotesMember2018-12-310001468174us-gaap:SeniorNotesMemberh:A2019NotesMember2018-01-012018-12-310001468174h:A2022Notes2025NotesAnd2030NotesMemberus-gaap:SeniorNotesMember2020-01-012020-12-310001468174h:A2022Notes2025NotesAnd2030NotesMemberus-gaap:SeniorNotesMember2020-12-310001468174h:ContractRevenueBondsMember2013-12-310001468174h:GHSanAntonioBondsSeries2005AMemberh:ContractRevenueBondsMember2005-06-080001468174h:GHSanAntonioBondsSeries2005BMemberh:ContractRevenueBondsMember2005-06-080001468174srt:MinimumMemberh:GHSanAntonioBondsSeries2005AMemberh:ContractRevenueBondsMember2005-06-080001468174srt:MaximumMemberh:GHSanAntonioBondsSeries2005AMemberh:ContractRevenueBondsMember2005-06-080001468174srt:MinimumMemberh:GHSanAntonioBondsSeries2005BMemberh:ContractRevenueBondsMember2005-06-080001468174h:GHSanAntonioBondsSeries2005BMembersrt:MaximumMemberh:ContractRevenueBondsMember2005-06-08h:sub-loan0001468174h:FloatingaveragerateconstructionloanMember2012-12-310001468174h:FloatingaveragerateconstructionloanMemberh:SubloanbMember2013-01-012013-12-310001468174h:SubloancMemberh:FloatingaveragerateconstructionloanMember2012-12-310001468174h:BrazilianLongTermInterestRateMemberh:SubLoansbanddMemberh:FloatingaveragerateconstructionloanMember2013-01-012013-12-31iso4217:BRL0001468174us-gaap:RevolvingCreditFacilityMember2020-01-012020-12-310001468174us-gaap:RevolvingCreditFacilityMember2019-01-012019-12-310001468174us-gaap:RevolvingCreditFacilityMember2020-12-310001468174us-gaap:RevolvingCreditFacilityMember2019-12-310001468174h:AdditionalNonRevolvingCreditFacilityBanksMember2020-12-310001468174h:AdditionalNonRevolvingCreditFacilityBanksMember2019-12-310001468174us-gaap:CarryingReportedAmountFairValueDisclosureMember2020-12-310001468174us-gaap:EstimateOfFairValueFairValueDisclosureMember2020-12-310001468174us-gaap:FairValueInputsLevel1Member2020-12-310001468174us-gaap:FairValueInputsLevel2Member2020-12-310001468174us-gaap:CarryingReportedAmountFairValueDisclosureMember2019-12-310001468174us-gaap:EstimateOfFairValueFairValueDisclosureMember2019-12-310001468174us-gaap:FairValueInputsLevel1Member2019-12-310001468174us-gaap:FairValueInputsLevel2Member2019-12-310001468174us-gaap:InterestRateContractMember2019-12-310001468174us-gaap:InterestRateContractMember2020-12-310001468174us-gaap:InterestRateContractMember2020-10-012020-12-310001468174h:EmployeeRetentionCreditCARESActMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelsMemberh:EmployeeRetentionCreditCARESActMember2020-01-012020-12-310001468174h:ManagedPropertiesMemberh:EmployeeRetentionCreditCARESActMember2020-01-012020-12-310001468174h:FederalStateAndForeignMember2020-01-012020-12-310001468174h:PropertyAdjacenttoGrandHyattSanFranciscoMember2020-01-012020-12-310001468174h:StateandForeignMember2020-12-310001468174h:FederalandStateMember2020-12-310001468174us-gaap:DomesticCountryMember2020-01-012020-12-310001468174us-gaap:DomesticCountryMember2019-01-012019-12-310001468174us-gaap:DomesticCountryMember2018-01-012018-12-310001468174us-gaap:SettlementWithTaxingAuthorityMember2020-01-012020-12-310001468174us-gaap:SettlementWithTaxingAuthorityMember2020-12-310001468174h:VariousBusinessVenturesMember2020-12-310001468174us-gaap:PerformanceGuaranteeMember2020-12-310001468174us-gaap:PerformanceGuaranteeMember2019-12-310001468174us-gaap:PerformanceGuaranteeMemberus-gaap:OtherNoncurrentLiabilitiesMember2020-12-310001468174us-gaap:PerformanceGuaranteeMemberus-gaap:OtherNoncurrentLiabilitiesMember2019-12-310001468174us-gaap:PerformanceGuaranteeMemberus-gaap:AccruedLiabilitiesMember2020-12-310001468174us-gaap:PerformanceGuaranteeMemberus-gaap:AccruedLiabilitiesMember2019-12-310001468174h:FourHotelsInFranceMemberus-gaap:PerformanceGuaranteeMember2019-12-310001468174h:FourHotelsInFranceMemberus-gaap:PerformanceGuaranteeMember2018-12-310001468174us-gaap:PerformanceGuaranteeMemberh:OtherPerformanceGuaranteeMember2019-12-310001468174us-gaap:PerformanceGuaranteeMemberh:OtherPerformanceGuaranteeMember2018-12-310001468174us-gaap:PerformanceGuaranteeMember2018-12-310001468174h:FourHotelsInFranceMemberus-gaap:PerformanceGuaranteeMember2020-01-012020-12-310001468174h:FourHotelsInFranceMemberus-gaap:PerformanceGuaranteeMember2019-01-012019-12-310001468174us-gaap:PerformanceGuaranteeMemberh:OtherPerformanceGuaranteeMember2020-01-012020-12-310001468174us-gaap:PerformanceGuaranteeMemberh:OtherPerformanceGuaranteeMember2019-01-012019-12-310001468174us-gaap:PerformanceGuaranteeMember2020-01-012020-12-310001468174us-gaap:PerformanceGuaranteeMember2019-01-012019-12-310001468174h:FourHotelsInFranceMemberus-gaap:PerformanceGuaranteeMember2020-12-310001468174us-gaap:PerformanceGuaranteeMemberh:OtherPerformanceGuaranteeMember2020-12-310001468174h:PerformanceTestClauseGuaranteeMember2020-12-310001468174h:PerformanceTestClauseGuaranteeMember2019-12-310001468174h:LoanLeaseCompletionAndRepaymentGuaranteesMemberh:HotelpropertyinIndiaMember2020-12-310001468174h:LoanLeaseCompletionAndRepaymentGuaranteesMemberh:HotelpropertyinIndiaMember2019-12-310001468174h:LoanLeaseCompletionAndRepaymentGuaranteesMemberh:HotelandResidentialPropertiesInBrazilMember2020-12-310001468174h:LoanLeaseCompletionAndRepaymentGuaranteesMemberh:HotelandResidentialPropertiesInBrazilMember2019-12-310001468174h:LoanLeaseCompletionAndRepaymentGuaranteesMemberh:HotelPropertiesInTennesseeMember2020-12-310001468174h:LoanLeaseCompletionAndRepaymentGuaranteesMemberh:HotelPropertiesInTennesseeMember2019-12-310001468174h:HotelPropertiesinCaliforniaMemberh:LoanLeaseCompletionAndRepaymentGuaranteesMember2020-12-310001468174h:HotelPropertiesinCaliforniaMemberh:LoanLeaseCompletionAndRepaymentGuaranteesMember2019-12-310001468174h:LoanLeaseCompletionAndRepaymentGuaranteesMemberh:HotelPropertiesinMassachusettsMember2020-12-310001468174h:LoanLeaseCompletionAndRepaymentGuaranteesMemberh:HotelPropertiesinMassachusettsMember2019-12-310001468174h:HotelPropertiesInPennsylvaniaMemberh:LoanLeaseCompletionAndRepaymentGuaranteesMember2020-12-310001468174h:HotelPropertiesInPennsylvaniaMemberh:LoanLeaseCompletionAndRepaymentGuaranteesMember2019-12-310001468174h:HotelPropertiesInGeorgiaMemberh:LoanLeaseCompletionAndRepaymentGuaranteesMember2020-12-310001468174h:HotelPropertiesInGeorgiaMemberh:LoanLeaseCompletionAndRepaymentGuaranteesMember2019-12-310001468174h:HotelPropertyInOregonMemberh:LoanLeaseCompletionAndRepaymentGuaranteesMember2020-12-310001468174h:HotelPropertyInOregonMemberh:LoanLeaseCompletionAndRepaymentGuaranteesMember2019-12-310001468174h:OtherDebtRepaymentGuaranteeMemberh:LoanLeaseCompletionAndRepaymentGuaranteesMember2020-12-310001468174h:OtherDebtRepaymentGuaranteeMemberh:LoanLeaseCompletionAndRepaymentGuaranteesMember2019-12-310001468174h:LoanLeaseCompletionAndRepaymentGuaranteesMember2020-12-310001468174h:LoanLeaseCompletionAndRepaymentGuaranteesMember2019-12-310001468174h:JointVentureMemberh:LoanLeaseCompletionAndRepaymentGuaranteesMemberh:HotelpropertyinIndiaMember2020-12-310001468174h:OtherDebtRepaymentGuaranteeMemberh:LoanLeaseCompletionAndRepaymentGuaranteesMember2020-01-012020-12-310001468174h:VariousUSMember2020-01-012020-12-310001468174us-gaap:LetterOfCreditMember2020-12-310001468174h:LoanLeaseCompletionAndRepaymentGuaranteesMemberus-gaap:ConstructionLoansMember2020-12-310001468174h:PritzkerFamilyBusinessInterestsMember2020-12-310001468174h:PritzkerFamilyBusinessInterestsMembersrt:MaximumMember2020-12-310001468174h:OtherBusinessInterestsWithSignificantOwnershipPercentageMember2020-12-310001468174srt:WeightedAverageMember2020-01-012020-12-310001468174srt:WeightedAverageMember2019-01-012019-12-310001468174srt:WeightedAverageMember2018-01-012018-12-310001468174h:November2017ASRMember2018-01-012018-12-310001468174h:May2018ASRMember2018-01-012018-12-310001468174h:November2018ASRMember2018-01-012018-12-310001468174us-gaap:AccumulatedTranslationAdjustmentMember2019-12-310001468174us-gaap:AccumulatedTranslationAdjustmentMember2020-01-012020-12-310001468174us-gaap:AccumulatedTranslationAdjustmentMember2020-12-310001468174us-gaap:AccumulatedNetUnrealizedInvestmentGainLossMember2019-12-310001468174us-gaap:AccumulatedNetUnrealizedInvestmentGainLossMember2020-01-012020-12-310001468174us-gaap:AccumulatedNetUnrealizedInvestmentGainLossMember2020-12-310001468174us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2019-12-310001468174us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2020-01-012020-12-310001468174us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2020-12-310001468174us-gaap:AociDerivativeQualifyingAsHedgeExcludedComponentParentMember2019-12-310001468174us-gaap:AociDerivativeQualifyingAsHedgeExcludedComponentParentMember2020-01-012020-12-310001468174us-gaap:AociDerivativeQualifyingAsHedgeExcludedComponentParentMember2020-12-310001468174us-gaap:InterestRateContractMember2020-01-012020-12-310001468174us-gaap:AccumulatedTranslationAdjustmentMember2018-12-310001468174us-gaap:AccumulatedTranslationAdjustmentMember2019-01-012019-12-310001468174us-gaap:AccumulatedNetUnrealizedInvestmentGainLossMember2018-12-310001468174us-gaap:AccumulatedNetUnrealizedInvestmentGainLossMember2019-01-012019-12-310001468174us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2018-12-310001468174us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2019-01-012019-12-310001468174us-gaap:AociDerivativeQualifyingAsHedgeExcludedComponentParentMember2018-12-310001468174us-gaap:AociDerivativeQualifyingAsHedgeExcludedComponentParentMember2019-01-012019-12-310001468174us-gaap:CommonClassAMember2020-01-012020-12-310001468174us-gaap:CommonClassAMember2019-01-012019-12-310001468174us-gaap:CommonClassAMember2018-01-012018-12-310001468174us-gaap:CommonClassBMember2020-01-012020-12-310001468174us-gaap:CommonClassBMember2019-01-012019-12-310001468174us-gaap:CommonClassBMember2018-01-012018-12-3100014681742020-03-092020-03-0900014681742020-02-132020-02-1300014681742019-02-132019-02-1300014681742019-03-112019-03-1100014681742019-05-172019-05-1700014681742019-06-102019-06-1000014681742019-09-092019-09-0900014681742019-07-312019-07-3100014681742019-10-302019-10-3000014681742019-12-092019-12-0900014681742018-02-142018-02-1400014681742018-03-292018-03-2900014681742018-06-282018-06-2800014681742018-05-162018-05-1600014681742018-09-202018-09-2000014681742018-07-312018-07-3100014681742018-10-302018-10-3000014681742018-12-102018-12-100001468174us-gaap:StockAppreciationRightsSARSMember2019-01-012019-12-310001468174us-gaap:StockAppreciationRightsSARSMember2018-01-012018-12-310001468174us-gaap:RestrictedStockUnitsRSUMember2018-01-012018-12-310001468174us-gaap:PerformanceSharesMember2020-01-012020-12-310001468174us-gaap:PerformanceSharesMember2019-01-012019-12-310001468174us-gaap:PerformanceSharesMember2018-01-012018-12-310001468174h:OtherSharesMember2020-01-012020-12-310001468174h:OtherSharesMember2019-01-012019-12-310001468174h:OtherSharesMember2018-01-012018-12-310001468174us-gaap:StockAppreciationRightsSARSMember2019-12-310001468174us-gaap:StockAppreciationRightsSARSMember2020-12-310001468174us-gaap:RestrictedStockUnitsRSUMember2019-12-310001468174us-gaap:RestrictedStockUnitsRSUMember2020-12-310001468174us-gaap:PerformanceSharesMember2019-12-310001468174us-gaap:PerformanceSharesMember2020-12-310001468174h:CashSettledRsusMember2020-12-310001468174h:CashSettledRsusMember2020-01-012020-12-310001468174h:RelatedPartyLegalServicesMemberus-gaap:ImmediateFamilyMemberOfManagementOrPrincipalOwnerMember2020-01-012020-12-310001468174h:RelatedPartyLegalServicesMemberus-gaap:ImmediateFamilyMemberOfManagementOrPrincipalOwnerMember2019-01-012019-12-310001468174h:RelatedPartyLegalServicesMemberus-gaap:ImmediateFamilyMemberOfManagementOrPrincipalOwnerMember2018-01-012018-12-310001468174us-gaap:EquityMethodInvesteeMember2020-01-012020-12-310001468174us-gaap:EquityMethodInvesteeMember2019-01-012019-12-310001468174us-gaap:EquityMethodInvesteeMember2018-01-012018-12-310001468174us-gaap:EquityMethodInvesteeMember2020-12-310001468174us-gaap:EquityMethodInvesteeMember2019-12-310001468174h:ManagementAgreementMembersrt:AffiliatedEntityMember2020-01-012020-12-310001468174h:ManagementAgreementMembersrt:AffiliatedEntityMember2019-01-012019-12-310001468174us-gaap:CommonClassAMember2018-12-310001468174h:RelatedPartyLegalServicesMemberus-gaap:ImmediateFamilyMemberOfManagementOrPrincipalOwnerMember2020-12-310001468174h:RelatedPartyLegalServicesMemberus-gaap:ImmediateFamilyMemberOfManagementOrPrincipalOwnerMember2019-12-310001468174h:ManagementAgreementMembersrt:AffiliatedEntityMember2020-12-310001468174h:ManagementAgreementMembersrt:AffiliatedEntityMember2019-12-310001468174h:OwnedAndLeasedHotelsMemberh:OwnedAndLeasedHotelsMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelsMemberh:OwnedAndLeasedHotelsMemberus-gaap:OperatingSegmentsMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelsMemberh:OwnedAndLeasedHotelsMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:IntersegmentEliminationMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:IntersegmentEliminationMember2019-01-012019-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:IntersegmentEliminationMember2018-01-012018-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:OperatingSegmentsMember2020-01-012020-12-310001468174h:OwnedAndLeasedHotelsMemberus-gaap:OperatingSegmentsMember2018-01-012018-12-310001468174h:AmericasManagementAndFranchisingMemberus-gaap:IntersegmentEliminationMember2020-01-012020-12-310001468174h:AmericasManagementAndFranchisingMemberus-gaap:IntersegmentEliminationMember2019-01-012019-12-310001468174h:AmericasManagementAndFranchisingMemberus-gaap:IntersegmentEliminationMember2018-01-012018-12-310001468174us-gaap:IntersegmentEliminationMemberh:AsiaPacificManagementAndFranchisingMember2020-01-012020-12-310001468174us-gaap:IntersegmentEliminationMemberh:AsiaPacificManagementAndFranchisingMember2019-01-012019-12-310001468174us-gaap:IntersegmentEliminationMemberh:AsiaPacificManagementAndFranchisingMember2018-01-012018-12-310001468174us-gaap:IntersegmentEliminationMemberh:EameAndSouthwestAsiaManagementAndFranchisingMember2020-01-012020-12-310001468174us-gaap:IntersegmentEliminationMemberh:EameAndSouthwestAsiaManagementAndFranchisingMember2019-01-012019-12-310001468174us-gaap:IntersegmentEliminationMemberh:EameAndSouthwestAsiaManagementAndFranchisingMember2018-01-012018-12-310001468174h:CorporateAndReconcilingItemsMemberh:RevenueOtherThanReimbursementOfCostsMember2020-01-012020-12-310001468174h:CorporateAndReconcilingItemsMemberh:RevenueOtherThanReimbursementOfCostsMember2019-01-012019-12-310001468174h:CorporateAndReconcilingItemsMemberh:RevenueOtherThanReimbursementOfCostsMember2018-01-012018-12-310001468174h:IntersegmentEliminationsCorporateAndReconcilingItemsMember2020-01-012020-12-310001468174h:IntersegmentEliminationsCorporateAndReconcilingItemsMember2019-01-012019-12-310001468174h:IntersegmentEliminationsCorporateAndReconcilingItemsMember2018-01-012018-12-310001468174country:US2020-01-012020-12-310001468174country:US2019-01-012019-12-310001468174country:US2018-01-012018-12-310001468174us-gaap:NonUsMember2020-01-012020-12-310001468174us-gaap:NonUsMember2019-01-012019-12-310001468174us-gaap:NonUsMember2018-01-012018-12-310001468174country:US2020-12-310001468174country:US2019-12-310001468174us-gaap:NonUsMember2020-12-310001468174us-gaap:NonUsMember2019-12-310001468174h:UnrecoverableCostsIncurredOnBehalfOfManagedAndFranchisedPropertiesMember2020-01-012020-12-310001468174h:UnrecoverableCostsIncurredOnBehalfOfManagedAndFranchisedPropertiesMember2019-01-012019-12-310001468174h:UnrecoverableCostsIncurredOnBehalfOfManagedAndFranchisedPropertiesMember2018-01-012018-12-310001468174us-gaap:StockAppreciationRightsSARSMember2020-01-012020-12-310001468174us-gaap:StockAppreciationRightsSARSMember2019-01-012019-12-310001468174us-gaap:StockAppreciationRightsSARSMember2018-01-012018-12-310001468174us-gaap:RestrictedStockUnitsRSUMember2020-01-012020-12-310001468174us-gaap:RestrictedStockUnitsRSUMember2019-01-012019-12-310001468174us-gaap:RestrictedStockUnitsRSUMember2018-01-012018-12-310001468174h:COVID19PandemicMember2020-01-012020-12-310001468174h:HotelPropertyinWashingtonMember2019-01-012019-12-310001468174us-gaap:AllowanceForCreditLossMember2019-12-310001468174us-gaap:AllowanceForCreditLossMember2020-01-012020-12-310001468174us-gaap:AllowanceForCreditLossMember2020-12-310001468174us-gaap:AllowanceForNotesReceivableMember2019-12-310001468174us-gaap:AllowanceForNotesReceivableMember2020-01-012020-12-310001468174us-gaap:AllowanceForNotesReceivableMember2020-12-310001468174us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember2019-12-310001468174us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember2020-01-012020-12-310001468174us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember2020-12-310001468174us-gaap:AllowanceForCreditLossMember2018-12-310001468174us-gaap:AllowanceForCreditLossMember2019-01-012019-12-310001468174us-gaap:AllowanceForNotesReceivableMember2018-12-310001468174us-gaap:AllowanceForNotesReceivableMember2019-01-012019-12-310001468174us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember2018-12-310001468174us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember2019-01-012019-12-310001468174us-gaap:AllowanceForCreditLossMember2017-12-310001468174us-gaap:AllowanceForCreditLossMember2018-01-012018-12-310001468174us-gaap:AllowanceForNotesReceivableMember2017-12-310001468174us-gaap:AllowanceForNotesReceivableMember2018-01-012018-12-310001468174us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember2017-12-310001468174us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember2018-01-012018-12-31
Table of Contents

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, DC 20549
Form 10-K
(Mark One)
☑    ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 2020
☐    TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from              to             
Commission File No. 001-34521
HYATT HOTELS CORPORATION
(Exact Name of Registrant as Specified in Its Charter)
Delaware20-1480589
(State or Other Jurisdiction of
Incorporation or Organization)		(IRS Employer
Identification No.)
150 North Riverside Plaza
8th Floor,Chicago,Illinois60606
(Address of Principal Executive Offices)(Zip Code)
Registrant's telephone number, including area code: (312) 750-1234
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading SymbolName of each exchange on which registered
Class A Common Stock, $0.01 par valueHNew York Stock Exchange
Securities registered pursuant to Section 12(g) of the Act: None
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.   Yes  ☑    No  ☐
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.  Yes  ☐   No   ☑
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ☑    No  ☐
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes  ☑    No  ☐
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check One):
Large accelerated filer☑Accelerated filer☐
Non-accelerated filer  ☐Smaller reporting company         ☐
Emerging growth company☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Indicate by check mark whether the registrant has filed a report on and attestation to its management's assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. ☑
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).    Yes  ☐    No  ☑
At June 30, 2020, the aggregate market value of the registrant's Class A common stock, $0.01 par value, held by non-affiliates of the registrant was approximately $1,871.4 million (based upon the closing sale price of the Class A common stock on June 30, 2020 on The New York Stock Exchange). The market value of the registrant's Class B common stock is not included in the above value as there is no active market for such stock.
At January 31, 2021, there were 39,261,233 shares of the registrant's Class A common stock, $0.01 par value, outstanding and 62,038,918 shares of the registrant's Class B common stock, $0.01 par value, outstanding.
DOCUMENTS INCORPORATED BY REFERENCE
Part III of this Annual Report on Form 10-K incorporates by reference portions of the registrant's Proxy Statement for its 2021 Annual Meeting of Stockholders to be held on May 19, 2021.

Table of Contents


HYATT HOTELS CORPORATION
TABLE OF CONTENTS
FISCAL YEAR ENDED DECEMBER 31, 2020
 
 PART I 
 
Item 1.
Item 1A.
Item 1B.
Item 2.
Item 3.
Item 4.
 
Information about our Executive Officers
 PART II 
Item 5.
Item 6.(Removed and Reserved)
Item 7.
Item 7A.
Item 8.
Item 9.
Item 9A.
Item 9B.
 PART III 
Item 10.
Item 11.
Item 12.
Item 13.
Item 14.
 PART IV
Item 15.
Item 16.


Table of Contents

Disclosure Regarding Forward-Looking Statements
This annual report contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include statements about the Company's plans, strategies, and financial performance; the impact of the COVID-19 pandemic and pace of recovery; the amount by which the Company intends to reduce its real estate asset base and the anticipated timeframe for such asset dispositions; the Company's liquidity profile and sufficiency to fund operations at current demand levels; and prospective or future events. Forward-looking statements involve known and unknown risks that are difficult to predict. As a result, our actual results, performance or achievements may differ materially from those expressed or implied by these forward-looking statements. In some cases, you can identify forward-looking statements by the use of words such as "may," "could," "expect," "intend," "plan," "seek," "anticipate," "believe," "estimate," "predict," "potential," "continue," "likely," "will," "would," and variations of these terms and similar expressions, or the negative of these terms or similar expressions. Such forward-looking statements are necessarily based upon estimates and assumptions that, while considered reasonable by us and our management, are inherently uncertain. Factors that may cause actual results to differ materially from current expectations include, but are not limited to:

•the factors discussed in this annual report set forth under the sections titled "Risk Factors" in Part I, Item 1A and "Management's Discussion and Analysis of Financial Condition and Results of Operations" in Part II, Item 7;
•the duration of the COVID-19 pandemic and its short and longer-term effects, including the demand for travel, transient and group business, and levels of consumer confidence, and the pace of recovery following the pandemic, any additional resurgence, or COVID-19 variants;
•the impact of the COVID-19 pandemic, any additional resurgence, or COVID-19 variants, and the impact of actions that governments, businesses, and individuals take in response, on global and regional economies, travel limitations or bans, and economic activity, including the duration and magnitude of its impact on unemployment rates and consumer discretionary spending;
•the ability of third-party owners, franchisees, or hospitality venture partners to successfully navigate the impacts of the COVID-19 pandemic, any additional resurgence, or COVID-19 variants;
•general economic uncertainty in key global markets and a worsening of global economic conditions or low levels of economic growth;
•the rate and the pace of economic recovery following economic downturns;
•levels of spending in business and leisure segments as well as consumer confidence;
•declines in occupancy and average daily rate ("ADR");
•limited visibility with respect to future bookings;
•loss of key personnel;
•domestic and international political and geo-political conditions, including political or civil unrest or changes in trade policy;
•hostilities, or fear of hostilities, including future terrorist attacks, that affect travel;
•travel-related accidents;
•natural or man-made disasters such as earthquakes, tsunamis, tornadoes, hurricanes, floods, wildfires, oil spills, nuclear incidents, and global outbreaks of pandemics or contagious diseases, such as the COVID-19 pandemic, or fear of such outbreaks;
•our ability to successfully achieve certain levels of operating profits at hotels that have performance tests or guarantees in favor of our third-party owners;
•the impact of hotel renovations and redevelopments;
•risks associated with our capital allocation plans, share repurchase program, and dividend payments, including a reduction in, or elimination or suspension of, repurchase activity or dividend payments;
•the seasonal and cyclical nature of the real estate and hospitality businesses;
•changes in distribution arrangements, such as through internet travel intermediaries;
•changes in the tastes and preferences of our customers;
•relationships with colleagues and labor unions and changes in labor laws;
•the financial condition of, and our relationships with, third-party property owners, franchisees, and hospitality venture partners;
•the possible inability of third-party owners, franchisees, or development partners to access capital necessary to fund current operations or implement our plans for growth;
1
Table of Contents

•risks associated with potential acquisitions and dispositions and the introduction of new brand concepts;
•the timing of acquisitions and dispositions and our ability to successfully integrate completed acquisitions with existing operations;
•failure to successfully complete proposed transactions (including the failure to satisfy closing conditions or obtain required approvals);
•our ability to successfully execute on our strategy to expand our management and franchising business while at the same time reducing our real estate asset base within targeted timeframes and at expected values;
•declines in the value of our real estate assets;
•unforeseen terminations of our management or franchise agreements;
•changes in federal, state, local, or foreign tax law;
•increases in interest rates and operating costs;
•foreign exchange rate fluctuations or currency restructurings;
•lack of acceptance of new brands or innovation;
•general volatility of the capital markets and our ability to access such markets;
•changes in the competitive environment in our industry, including as a result of the COVID-19 pandemic, industry consolidation, and the markets where we operate;
•our ability to successfully grow the World of Hyatt loyalty program;
•cyber incidents and information technology failures;
•outcomes of legal or administrative proceedings; and
•violations of regulations or laws related to our franchising business.
These factors are not necessarily all of the important factors that could cause our actual results, performance, or achievements to differ materially from those expressed in or implied by any of our forward-looking statements. Other unknown or unpredictable factors could also harm our business, financial condition, results of operations, or cash flows. All forward-looking statements attributable to us or persons acting on our behalf are expressly qualified in their entirety by the cautionary statements set forth above. Forward-looking statements speak only as of the date they are made, and we do not undertake or assume any obligation to update publicly any of these forward-looking statements to reflect actual results, new information or future events, changes in assumptions, or changes in other factors affecting forward-looking statements, except to the extent required by applicable law. If we update one or more forward-looking statements, no inference should be drawn that we will make additional updates with respect to those or other forward-looking statements.
2
Table of Contents

Terms Used in this Annual Report
Unless otherwise specified or required by the context, references in this annual report to "we," "our," "us," "Hyatt," and the "Company" refer to Hyatt Hotels Corporation, a Delaware corporation, and its consolidated subsidiaries.
As used in this annual report:
•"Pritzker family business interests" means (1) various lineal descendants of Nicholas J. Pritzker (deceased) and spouses and adopted children of such descendants; (2) various trusts for the benefit of the individuals described in clause (1) and trustees thereof; and (3) various entities owned and/or controlled, directly and/or indirectly, by the individuals and trusts described in (1) and (2);
•"colleagues" refers to the more than 115,000 individuals (of which we directly employ approximately 37,000) working at our corporate and regional offices and our managed, franchised, owned, and leased properties in 69 countries around the world;
•"hotel portfolio" refers to our full service hotels, including our wellness resorts, and our select service hotels;
•"properties," "portfolio of properties," or "property portfolio" refers to our hotel portfolio, all-inclusive resorts, and residential, vacation, and condominium ownership units that we operate, manage, franchise, own, lease, develop, license, or to which we provide services or license our trademarks, including under the Park Hyatt, Miraval, Grand Hyatt, Alila, Andaz, The Unbound Collection by Hyatt, Destination, Hyatt Regency, Hyatt, Hyatt Ziva, Hyatt Zilara, Thompson Hotels, Hyatt Centric, Caption by Hyatt, Joie de Vivre, Hyatt House, Hyatt Place, tommie, UrCove, and Hyatt Residences Club brands;
•"residential ownership units" refer to residential units that we manage, own, or to which we provide services or license our trademarks (such as serviced apartments and Hyatt-branded residential units) that are typically part of a mixed-use project and located either adjacent to or near a full service hotel that is a member of our portfolio of properties or in unique leisure locations;
•"vacation ownership units" refer to the fractional and timeshare vacation ownership properties with respect to which we license our trademarks and that are part of the Hyatt Residence Club;
•"condominium ownership units" refer to whole ownership residential units (condominium and private residences) that we provide services to and, in some cases management of, the rental programs and/or homeowner associations associated with such units; and
•"hospitality ventures" refer to entities in the hospitality industry in which we own less than a 100% equity interest.
Additionally, through strategic relationships, we provide certain reservation and/or loyalty program services to hotels that are unaffiliated with our hotel portfolio and which operate under other tradenames or marks owned by such hotel or licensed by third parties.
Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination®, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, Hyatt House®, Hyatt Place®, tommie™, Hyatt Residence Club®, Hyatt Residences®, World of Hyatt®, Hyatt Resorts™, and related trademarks, logos, trade names, and service marks appearing in this annual report are the property of Hyatt Corporation or another wholly owned subsidiary of Hyatt Hotels Corporation. All other trademarks, trade names, or service marks appearing in this annual report are the property of their respective owners.



3
Table of Contents

Part I
Item 1.    Business.
Overview
Hyatt Hotels Corporation is a global hospitality company with widely recognized, industry-leading brands and a tradition of innovation developed over our more than sixty-year history. In 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity whose name was subsequently changed to Global Hyatt Corporation. In 2009, Global Hyatt Corporation changed its name to Hyatt Hotels Corporation, and we completed our initial public offering ("IPO") of our Class A common stock.
We operate, manage, franchise, own, lease, develop, license, or provide services to a portfolio of properties, consisting of full service hotels, select service hotels, resorts, and other properties, including timeshare, fractional, and other forms of residential, vacation, and condominium ownership units. At December 31, 2020, our hotel portfolio consisted of 974 hotels (235,272 rooms). See Part II, Item 7, "Management's Discussion and Analysis of Financial Condition and Results of Operations—Overview" for a categorized breakdown of our portfolio. Our colleagues and hotel general managers are supported by our regional management teams, located in cities around the world, and our executive management team, headquartered in Chicago.
Our thirteen full service brands are: Park Hyatt, Miraval, Grand Hyatt, Alila, Andaz, The Unbound Collection by Hyatt, Destination, Hyatt Regency, Hyatt, Thompson Hotels, Hyatt Centric, Joie de Vivre, and tommie. Our select service brands are Caption by Hyatt, Hyatt House, and Hyatt Place. In addition, we participate in an unconsolidated hospitality venture with a Chinese hospitality company that owns the UrCove select service brand serving the upper-midscale market in Greater China. Our all-inclusive resort brands are Hyatt Ziva and Hyatt Zilara. We also manage, provide services to, or license our trademarks with respect to residential ownership units that are often adjacent to a Hyatt-branded full service hotel. We consult with third parties in the design and development of such mixed-use projects. We license certain of our trademarks with respect to vacation ownership units, which are part of Hyatt Residence Club. Additionally, we provide services and, in some cases, manage the rental programs and/or homeowner associations associated with condominium ownership units.
We primarily derive our revenues from owned and leased hotel operations, management of hotels, and licensing of our portfolio of brands to franchisees. For the year ended December 31, 2020, revenues totaled $2.1 billion, net loss attributable to Hyatt Hotels Corporation totaled $703 million, and Adjusted EBITDA totaled $(177) million. See Part II, Item 7, "Management's Discussion and Analysis of Financial Condition and Results of Operations—Key Business Metrics Evaluated by Management—Adjusted Earnings Before Interest Expense, Taxes, Depreciation, and Amortization ("Adjusted EBITDA") and EBITDA" for our definition of Adjusted EBITDA, why we present it, and for a reconciliation of our net income (loss) attributable to Hyatt Hotels Corporation to consolidated Adjusted EBITDA for the periods presented.
Impact of the COVID-19 Pandemic
The global spread and impact of the COVID-19 pandemic are complex and continuously evolving, resulting in significant disruption to our business, the lodging and hospitality industries, and the global economy. The pandemic has led governments and other authorities around the world to impose measures intended to control its spread, including restrictions on large gatherings of people, travel bans, border closings, business closures and restrictions, quarantines, shelter-in-place orders, and social distancing measures. As a result, the COVID-19 pandemic and its consequences have significantly reduced global travel and demand for hotel rooms and travel experiences, and have had a material detrimental impact on global commercial activity across the travel, lodging, and hospitality industries, which has had, and is expected to continue to have, a material impact on our business, results of operations, cash flows, and financial condition.
Our Purpose, Vision, Mission, and Values
Our Purpose
We care for people so they can be their best.
Our Vision
A world of understanding and care.
Our Mission
We deliver distinctive experiences for our guests.
4
Table of Contents

Our Values
Respect, integrity, humility, empathy, creativity, and fun.
Our purpose, vision, mission, and values are brought to life by our colleagues, whom we refer to as the Hyatt family. We believe our colleagues around the world embody our purpose of caring for people, including one another, our guests and customers, property owners, and the communities in which our hotels operate. We are strongly committed to advancing care for all of our stakeholders and creating personal connections to increase loyalty and drive results. High levels of guest satisfaction lead to increased guest preference for our brands, which we believe results in a strengthened revenue base over the long term. We also believe engaged colleagues will enhance efficient operation of our properties, resulting in improved financial results. Sustained adherence to these principles is a basis for our brand reputation and strongly contributes to our growth as our diverse group of owners and developers choose to invest in our portfolio of properties around the world.
Our Competitive Strengths
We have significant competitive strengths that support our mission to deliver distinctive experiences for our guests and drive growth and create value for our customers, colleagues, and shareholders.
    World Class Brands.    Inspired by a deep understanding of guest needs, we have developed, and in some cases acquired, a global suite of distinct brands.
    Global Platform with Compelling Growth Potential.    Our existing global presence is widely distributed, and our hotels operate in some of the most populous urban centers around the globe, and we believe our existing hotels, located in key markets around the globe, provide us with a strong platform from which to selectively pursue new growth opportunities in markets where our brands are less prevalent.
    Deep Culture and Experienced Management Teams.    The Hyatt family is united by shared values, a single purpose, and a deep commitment to listening, understanding, and personalizing experiences for our guests and customers – all of which we believe increases loyalty, differentiates us from the competition, and drives business results.
    Strong Capital Base and Disciplined Financial Approach.    Our approach is to maintain appropriate levels of financial leverage through industry cycles and downturns. Current economic conditions brought about by the COVID-19 pandemic have negatively impacted our earnings, cash flow from operations, and leverage levels. As a result, we accessed debt capital markets to enhance our liquidity in order to support operations until demand returns and cash flow improves. At December 31, 2020, we had cash and cash equivalents and short-term investments of $1.9 billion and available borrowing capacity of approximately $1.5 billion. We believe our balance sheet strength uniquely positions us to successfully navigate the current economic environment and to take advantage of strategic opportunities to expand our presence and grow our business over time.
    Diverse Exposure to Hotel Management, Franchising, Ownership, and Development.    Our mix of managed, franchised, owned, and leased properties provides a broad and diverse base of revenues, profits, and cash flows and gives us flexibility to evaluate growth opportunities across our lines of business.
    High-Quality Owned Hotels are Located in Desirable Markets and are a Source of Capital for New Growth Investments.    We believe our owned assets provide us the opportunity to unlock additional shareholder value through targeted dispositions that provide cash proceeds to fund additional strategic investments to expand our presence or provide incremental return of capital to shareholders. In 2018, we realized $1.5 billion of proceeds from the disposition of owned assets, completing our initial sell-down commitment. In March 2019, we committed to an additional $1.5 billion reduction of our owned real estate portfolio over a three-year period, and at December 31, 2020, we have realized proceeds of approximately $1 billion under this commitment.
Our Business Strategy
Despite the disruptive impact of the COVID-19 pandemic on our business and the hospitality industry, we remain committed to our long-term strategy. Our strategy to drive long-term sustainable growth and create value for guests, customers, colleagues, owners, and shareholders is focused on the following areas:
•Maximize Our Core Business: We continue to grow and operate our core business with excellence in order to be best-in-class while aiming to generate profits to fuel our growth.
5
Table of Contents

•Integrate New Growth Platforms: We seek to identify and integrate new opportunities to advance care for our guests and provide additional paths for growth.
•Optimize Capital Deployment: We take a comprehensive and disciplined approach to our deployment of capital to expand our management and franchising business, invest in new growth platforms, and return capital to our shareholders.
Description of Brands
BrandSegmentCustomer BaseDecember 31, 2020 Rooms (1)Primary Selected
Competitors		Key Locations
% of Our
Managed and Franchised Properties (1)		Americas RegionASPAC RegionEAME/SW Asia Region
h-20201231_g1.jpg
LuxuryLeisure and business; small meetings3%1,6224,1582,425Four Seasons, Mandarin Oriental,
Ritz-Carlton,
St. Regis, The Peninsula		Auckland, Bangkok, Buenos Aires, St. Kitts,
Kyoto, New York, Paris, Vienna, Milan, Sydney, Tokyo Washington D.C.
h-20201231_g2.jpg
Luxury/WellnessLeisure<1%362——Cal-a-vie, Canyon Ranch, Golden DoorAustin, Berkshires, Tucson
h-20201231_g3.jpg
LuxuryLeisure and business; large and small meetings, social events13%12,87115,2784,036JW Marriott, Conrad, Fairmont,
InterContinental		Abu Dhabi, Beijing, Dubai, Hong Kong, Kochi, Mumbai, Nashville, Nassau, Rio de Janeiro, San Francisco, Singapore, Shanghai, Tokyo, Xian
h-20201231_g4.jpg
 LuxuryLeisure and business; small meetings, social events1%501,099296One&Only, Six Senses, Aman, Banyan Tree, COMOAnji, Bali, Big Sur, Bishangarth, Goa, Jabal Al Akhdar, Koh Russey Island, Surakarta, Wuzhen
h-20201231_g5.jpg
LuxuryLeisure and business; small meetings2%2,1791,5781,775W, Edition, SLS, Viceroy, KimptonAbu Dhabi, Amsterdam, Delhi, Dubai, London, Munich, Maui, New York, Seoul, Singapore, Vienna, Tokyo, Xiamen
h-20201231_g6.jpg
LuxuryBusiness and leisure; small meetings2%2,3558011,685Marriott Autograph Collection,
Curio Collection by Hilton		Austin, Barcelona, Biarritz, Cannes, Chongqing, London, Miami Beach, Nashville, New Orleans, Paris, Phoenix, Stockholm
h-20201231_g7.jpg
Upper-UpscaleBusiness and leisure; large and small meetings, social events, associations2%3,906——Marriott Autograph Collection, Curio Collection by Hilton, Tapestry Collection by HiltonCharleston,
Cle Elum,
Maui, Phoenix, Snowmass, Lake Tahoe, Stowe, Vail
6
Table of Contents

BrandSegmentCustomer BaseDecember 31, 2020 Rooms (1)Primary Selected
Competitors		Key Locations
% of Our
Managed and Franchised Properties (1)		Americas RegionASPAC RegionEAME/SW Asia Region
h-20201231_g8.jpg
Upper-UpscaleConventions, business and leisure; large and small meetings, social events, associations38%58,42017,64914,830Marriott, Sheraton,
Hilton,
Renaissance,
Westin		Boston, Cape Town,
Chicago, Delhi, Dubai, Hong Kong, Johannesburg, London,
Los Angeles, Madrid, Mexico City, Orlando, Paris, Sofia
h-20201231_g9.jpg
Upper-UpscaleBusiness and leisure; small meetings1%1,315—741Marriott, 
Hilton, Westin		New York, Paris, Seattle
h-20201231_g10.jpg
All-InclusiveLeisure; small meetings1%2,234——Beaches,
Dreams		Cancun, Cap Cana, Puerto Vallarta, Montego Bay, San Jose del Cabo
h-20201231_g11.jpg
All-InclusiveLeisure; adult-only; small meetings<1%919——Sandals, SecretsCancun, Cap Cana, Montego Bay
h-20201231_g12.jpg
LuxuryLeisure and business; small meetings1%2,543——W, Edition, SLS, Viceroy, KimptonCabo San Lucas, Dallas,
Nashville, New York, Seattle, Washington D.C.
h-20201231_g13.jpg
Upper-UpscaleLeisure and business; small meetings3%5,5111,0821,344ACE, AC Hotels, Moxy, Canopy, Hotel IndigoBangalore, Boston, Dublin, Hong Kong,
Madrid, Miami, Montevideo, New York, Philadelphia, Tokyo
h-20201231_g14.jpg
UpscaleLeisure and business; small meetings—%———Citizen M, Moxy, AC Hotels, Motto, Aloft—
h-20201231_g15.jpg
Upper- UpscaleLeisure and business; small meetings1%1,888202—Kimpton, Canopy, Marriott Autograph CollectionBaltimore, Beijing
Chicago, New York, San Francisco
h-20201231_g16.jpg
UpscaleExtended stay guests; business and leisure; small
meetings		7%14,390953687Residence Inn by Marriott,
Homewood
Suites		Austin, Boston,
Dallas, Frankfurt, Mexico City, Miami, Paris,
San Francisco, Shanghai
h-20201231_g17.jpg
UpscaleBusiness and leisure; small meetings23%47,6544,5793,193Courtyard by Marriott, Hilton
Garden Inn, AC Hotels		Atlanta, Chicago,
Dubai, Frankfurt, Houston, Hyderabad,
London, Miami, Paris, Phoenix, Santiago, Shanghai
7
Table of Contents

BrandSegmentCustomer BaseDecember 31, 2020 Rooms (1)Primary Selected
Competitors		Key Locations
% of Our
Managed and Franchised Properties (1)		Americas RegionASPAC RegionEAME/SW Asia Region
h-20201231_g18.jpg
Upper-UpscaleLeisure and business; small meetings—%———Freehand, Mama Shelter, Citizen M, The Line, Ace Hotels—
h-20201231_g19.jpg
Upper-MidscaleBusiness and leisure; small meetings<1%—1,015—ATOUR, Hampton Inn, MercureShanghai
h-20201231_g20.jpg
Vacation
Ownership		Owners of
vacation units, repeat Hyatt business and leisure		—%———Hilton Vacation
Club, Marriott
Vacation Club		Aspen, Beaver Creek, Carmel, Key West, Lake Tahoe, Maui, Sedona
(1) Figures do not include vacation ownership, residential, condominium ownership units, or one unbranded property in the Americas with 800 rooms. The UrCove brand is owned by an unconsolidated hospitality venture between a Hyatt affiliate and a Chinese hospitality company. The Hyatt Centric and Thompson Hotels room counts each include one property that we will rebrand under the Hyatt Centric brand and Thompson Hotels brand, respectively, in 2021. The Hyatt Regency room count includes two properties that we will rebrand under the Hyatt Regency brand in 2021.
Park Hyatt
Park Hyatt hotels emphasize luxury and personalization. Located in many of the world's premier destinations, each Park Hyatt hotel is custom designed to combine sophistication with distinctive regional character. Cultured, affluent business and leisure travelers find a home-away-from-home amidst renowned artwork and design. Immersive and rare culinary experiences are designed to create unique and deeply enriching dining occasions for guests.
Miraval
The Miraval brand is a global leader in wellness resorts and spas. Miraval Arizona Resort & Spa in Tucson pioneered the wellness spa resort category with its comprehensive program of activities, experiences, and personal treatments. The Miraval brand's commitment to helping guests live life in balance is the cornerstone of a distinct wellness offering within our portfolio of brands. This commitment reflects our focus on serving the high-end traveler by finding new ways to understand and care for them beyond the traditional hotel stay.
Grand Hyatt
Grand Hyatt hotels are distinctive hotels in major gateway cities and resort destinations. With presence around the world and critical mass in Asia, Grand Hyatt hotels provide sophisticated business and leisure travelers with elegant accommodations, extraordinary restaurants, bars, luxury spas, and fitness centers, as well as comprehensive business and meeting facilities. Signature elements of Grand Hyatt hotels include iconic architecture, state of the art technology, and facilities for an array of business or social gatherings of all sizes.
Alila
The Alila brand is the combination of innovative design and luxury in unique locations, set apart by crafted artisanship, personalized hospitality, and bespoke journeys. Alila means "Surprise" in Sanskrit, which suitably describes the refreshing character of this brand. In support of sustainable tourism, Alila hotels and resorts adopt EarthCheck – operating standards, integrating the natural, physical, and cultural elements of their environments. To stay at any Alila hotel or resort is to embark on a destination experience – delighting in the flavors of the local cuisine, enhancing wellbeing through ancient healing arts, or enjoying the thrill of adventure sports.
8
Table of Contents

Andaz
Andaz hotels draw upon surrounding neighborhoods to craft distinctively local experiences, fully immersing guests in each inspiring destination through unique expressions of local culture. Every Andaz hotel is one of a kind in every sense - an elevated reflection of the destination's culture. From locally inspired architecture in the lobby and facades, to the music heard in our signature Andaz Lounges, to the flavors in market-to-table restaurants, distinctive textures in guestrooms, and soothing aromas at Andaz hotel spas, Andaz hotels are designed to reflect their surroundings and feature a unique and innovative service model that creates a barrier-free and non-traditional environment. Guests will experience personalized and unscripted service where they can become inspired by the spirit of the local community.
The Unbound Collection by Hyatt
The Unbound Collection by Hyatt brand is a portfolio of upper-upscale and luxury properties ranging from historic urban gems to contemporary new build hotels, boutique properties, and resorts. Each property provides thought-provoking environments that inspire moments for guests seeking a sophisticated yet unscripted experience when they travel. The philosophy behind The Unbound Collection by Hyatt brand is to attract owners and developers who want their properties to maintain a distinct character and brand name, but gain the power of Hyatt's robust distribution, operational and marketing resources, award winning customer loyalty program, and trusted brand name and reputation.
Destination Hotels
Destination Hotels is a diverse collection of independent hotels, resorts, and residences that are individual at heart yet connected by a commitment to draw upon the true spirit of each location. Each property is purposefully crafted to be a place of discovery for guests through authentic experiences, unique design, and connections to the local community. The award-winning portfolio features renowned golf courses, indigenous spas, and exceptional food and beverage options including bars, restaurants, cafés, and rooftops. Destination Hotels capture the unique essence of each resort location through immersive discoveries, authentic design, and warm, welcoming service. The Destination Residential Management business operates within this brand and provides services to, and in some cases manages, the rental programs and/or homeowner associations related to condominium ownership units.
Hyatt Regency
Hyatt Regency hotels offer a full range of services, amenities, and facilities tailored to serve the needs of meeting planners, business travelers, and leisure guests. Hyatt Regency hotels in key urban markets around the world feature flexible meeting and conference facilities of all sizes designed to provide a productive, connected environment. Hyatt Regency hotels in resort locations cater to couples seeking a getaway, families enjoying a vacation together, and corporate groups seeking an atmosphere in which to conduct business and meetings.
Hyatt
Hyatt hotels are smaller-sized properties conveniently located in diverse business and leisure areas. These hotels help guests make the most of their stay, whether for an important business meeting or social gathering, to explore a new city, or to reconnect with family and friends.
Hyatt Ziva
Hyatt Ziva all-inclusive resorts are designed for guests of all ages in premier leisure locations. They offer a variety of on-site activities and opportunities to experience the local culture and destination. Hyatt Ziva resorts feature a wide array of food and beverage outlets with an emphasis on authentic local cuisine and are able to cater to social or business groups with varied and well-appointed meeting facilities.
Hyatt Zilara
Hyatt Zilara adult-only all-inclusive resorts are located in sought-after resort destinations. They offer a wide array of food and beverage services with a focus on authentic local and global cuisines. The resorts offer premier spas, social activities, and live entertainment, as well as a variety of meeting spaces. The resorts are designed so couples or small groups can enjoy intimate, sophisticated surroundings.
9
Table of Contents

Thompson Hotels
Thompson Hotels is an award-winning boutique lifestyle brand with a collection of original properties in urban and resort destinations. A collection for the modern, sophisticated traveler, each location offers a thoughtfully curated experience designed to spark conversation, connect guests to world-class culinary offerings, and a layered design reflective of the surroundings locale.
Hyatt Centric
Hyatt Centric hotels are full service lifestyle hotels located in prime destinations, created for curious leisure travelers who want to be in the heart of the action so they never miss a moment of adventure. Hyatt Centric hotels help guests discover the world's most compelling destinations like a local. Located in the center of the action, Hyatt Centric hotels serve as the perfect launch pad for exploring all the hidden gems and hot spots each destination has to offer. Exploration does not end at the door. Hyatt Centric hotels feature artistically curated spaces throughout the hotel, thoughtfully designed to help guests work, relax, and socialize. After a day of exploration, guests can enjoy a selection of artisanal crafted cocktails and local fare in a chic space with a chill vibe. A staff of knowledgeable colleagues is on hand to aid guests in their discovery of their surroundings.
Caption by Hyatt
Caption by Hyatt is a new lifestyle brand within the select service category designed to deliver on today's travelers' desires for an approachable, lively, and conscious environment where everyone is welcome. The social spaces are designed to act as a constantly active and engaging destination within the neighborhoods and communities they are located. At the heart of the experience is Talk Shop, an all-day food and beverage concept that invites guests to work, eat, and socialize in comfortable, flexible, communal spaces designed to inspire meaningful conversations and authentic connections. Caption by Hyatt hotels will combine the design and comfort of an upscale, lifestyle-forward hotel with the flexibility and efficiency of a select-service property through self-activated experiences, a responsibly engaged local team, and social spaces designed for community.
Joie de Vivre
A community for the spirited, light-hearted, and young-at-heart, the Joie de Vivre brand offers a collection of vibrant, independent hotels that are true reflections of the urban neighborhoods they call home. Each hotel provides an experience that is inclusive in spirit and space, effortlessly bringing people together with joy-driven service. Embracing its namesake, each property invites guests and locals to connect, live in the moment, and make each stay yours truly.
Hyatt House
Hyatt House hotels are designed to welcome guests as extended stay residents. Apartment-style suites with fully equipped kitchens and separate living areas remind guests of the conveniences of home. Hyatt House hotels are designed to keep guests comfortable during longer stays with complimentary hot breakfast, H BAR food and beverage offerings, and indoor and outdoor communal spaces.
Hyatt Place
Hyatt Place hotels offer a modern, comfortable, and seamless experience, combining style and innovation to create a casual hotel environment for today's multi-tasking traveler. Thoughtfully designed guestrooms feature distinct areas for sleep, work, and relaxation. Hyatt Place hotels also offer freshly prepared food around the clock, efficient service, and an easy to navigate experience. From the lobby to the guest rooms to in-hotel dining, every aspect of the hotel experience is designed with the high value business traveler in mind.
tommie
The tommie brand is designed to be a gathering place that inspires guests to author their own experiences. By focusing on the essentials and providing fun, relevant choices, the tommie brand offers a fresh lens for the youthful and open-minded to explore, connect, and discover.
UrCove
The UrCove brand is designed specifically to meet Chinese business travelers' preferences and growing expectations for a seamless, comfortable, and premium travel experience in the upper-midscale market. Hotels in the UrCove brand, which is short for "your cove," blend comfort and convenience for the modern traveler through thoughtful service, spacious rooms, delicious food, and a relaxed yet refined ambiance.
10
Table of Contents

Hyatt Residence Club
Hyatt Residence Club provides members with vacation ownership opportunities in regionally inspired and designed residential-style properties with the quality of the Hyatt brand. Members pre-purchase time at a Hyatt Residence Club property and have the flexibility of usage, exchange, and rental. Hyatt Residence Club members can choose to occupy their vacation home, exchange time among other Hyatt Residence Club locations, trade their time for World of Hyatt loyalty program bonus points, or travel within the Hyatt system.
Business Segment, Revenues, and Geographical Information
We manage our business within four reportable segments as described below:
•Owned and leased hotels, which consists of our owned and leased full service and select service hotels and, for purposes of segment Adjusted EBITDA, our pro rata share of the Adjusted EBITDA of our unconsolidated hospitality ventures, based on our ownership percentage of each venture;
•Americas management and franchising ("Americas"), which consists of our management and franchising of properties located in the United States, Latin America, Canada, and the Caribbean, as well as our residential management operations;
•ASPAC management and franchising ("ASPAC"), which consists of our management and franchising of properties located in Southeast Asia, Greater China, Australia, New Zealand, South Korea, Japan, and Micronesia; and
•EAME/SW Asia management and franchising ("EAME/SW Asia"), which consists of our management and franchising of properties located in Europe, Africa, the Middle East, India, Central Asia, and Nepal.
Within corporate and other, we include the results from our co-branded credit card program, the results of the Exhale spa and fitness business, which was sold in December 2020, and unallocated corporate expenses. Effective January 1, 2020, we changed the strategic and operational oversight for our Miraval properties, which were previously evaluated as a distinct business by our chief operating decision maker ("CODM"). The management fees from Miraval properties are now reported in the Americas management and franchising segment, and the operating results and financial position of underlying hotel results are now reported in our owned and leased hotels segment; the results of Miraval properties were previously reported in corporate and other. In addition, the license fees we receive from Hyatt Residence Club are now reported within our Americas management and franchising segment due to changes in the strategic oversight for these license agreements. For information regarding our four reportable business segments, revenues, and geographical information, see Part IV, Item 15, "Exhibits and Financial Statement Schedule—Note 19 to our Consolidated Financial Statements."
Management Agreements
We manage hotels worldwide pursuant to management agreements.
Hotel Management Agreements Fees
Our hotel management agreements typically provide for a two-tiered fee structure that compensates us both for the volume of business we generate for the property as well as for the profitability of hotel operations. In these two-tier fee structures, our base compensation is a base fee that is usually an agreed-upon percentage of gross revenues from hotel operations. In addition, we are incentivized to improve hotel profitability through an incentive fee that is typically calculated as a percentage of a hotel profitability measure, such as gross operating profit, adjusted profit, or the amount by which gross operating profit or adjusted profit exceeds a specified threshold. Outside of the United States, some management agreements have fees more dependent on hotel profitability measures either through a single management fee structure where the entire fee is based on a profitability measure or because our two-tier fee structure is more heavily weighted toward the incentive fee than the base fee.
11
Table of Contents

Hotel Management Agreements Terms and Renewals
The approximate average remaining term of our hotel management agreements with third-party owners and unconsolidated hospitality ventures for full service hotels and select service hotels (other than those currently under development) is as follows:
Assuming no renewal options are exercised by either party:Including exercise of extension options that are in Hyatt's sole discretion:
Full service management agreements:
Americas13 years18 years
EAME/SW Asia16 years20 years
ASPAC14 years15 years
Select service management agreements:
Americas12 years28 years
EAME/SW Asia19 years33 years
ASPAC18 years19 years
Some of our hotel management agreements grant early termination rights to hotel owners upon the occurrence of a stated event, such as the sale of the hotel or our failure to meet a specified performance test (any such event a "termination event"). In the case of a termination event, some of our management agreements grant hotel owners the right to terminate the hotel management agreement and convert the hotel to a Hyatt franchise. Generally, termination rights under performance tests are based upon the property's individual performance or its performance when compared to a specified set of competitive hotels branded by other hotel operators or both. These termination rights are usually triggered if we do not meet the performance tests over multiple years. We generally have the option to cure performance failures by paying an amount equal to the shortfall, but in some cases our cure rights may be limited, and our failure to meet a performance test may result in the termination of our hotel management agreement. Certain of our management agreements allow for a termination right after a multi-year lock-out period and are subject to a termination fee generally based upon a formula related to the lost fees.
Many of our hotel management agreements, particularly in the United States, are subordinated to mortgages or other secured indebtedness of the owners. In most cases, our subordination agreements with lenders recognize our right to continue to manage the hotels under the terms set forth in the hotel management agreements if the lenders take possession of the hotel property through foreclosure or similar means.
Franchise Agreements
Our franchise agreements grant our franchisees the limited right to use our name, marks, and system in the operation of franchised Grand Hyatt, Hyatt Regency, Hyatt, Hyatt Ziva, Hyatt Zilara, Thompson Hotels, Hyatt Centric, Caption by Hyatt, Hyatt House, and Hyatt Place properties, and franchised properties operated under distinct tradenames and affiliated with The Unbound Collection by Hyatt, Destination Hotels, and Joie de Vivre. We do not participate in the management of our franchised hotels; however, franchisees are required to operate franchised hotels consistent with our brand standards. We approve the plans for, and the location of, franchised hotels and review the operation of these hotels to ensure our standards are maintained.
Fees
In general, our franchisees pay us an initial application fee and/or a design services fee as well as ongoing royalty fees, the amount of which depends on the brand under which the franchised property is licensed. We franchise full service hotels under the Grand Hyatt, Hyatt Regency, Hyatt, Thompson Hotels, and Hyatt Centric brands, all-inclusive resorts under the Hyatt Ziva and Hyatt Zilara brands, and full service hotels under distinct tradenames and affiliated with The Unbound Collection by Hyatt, Destination Hotels, and Joie de Vivre brands. We franchise select service hotels under the Caption by Hyatt, Hyatt House, and Hyatt Place brands. Our Grand Hyatt, Hyatt Regency, Hyatt, and Thompson Hotels franchisees typically pay us franchise fees calculated as 6% of gross room revenues and 3% of gross food and beverage revenues. Our Hyatt Centric franchisees typically pay us franchise fees calculated as 5% of gross room revenues. The Unbound Collection by Hyatt, Destination Hotels, and Joie de Vivre franchisees typically pay us continuing franchise fees calculated as 7% of gross room revenues generated through Hyatt reservation and booking channels. In some cases, typically for new hotel development
12
Table of Contents

franchise agreements, our full service continuing franchise fees begin at a lower percentage than listed above and escalate in the initial few years of the term. Caption by Hyatt, Hyatt House, and Hyatt Place franchisees, typically for new hotel development franchise agreements, pay continuing franchise fees calculated as a percentage of gross room revenues, which typically are 3% in the first year of operations, 4% in the second year, and 5% through the remainder of the term. Our all-inclusive franchisees typically pay us franchise fees calculated as either 2.75% or 3.25% of gross revenues. Application fees are typically $75,000 plus $500 per guest room in excess of 150 for our Hyatt House and Hyatt Place hotels, $95,000 plus $500 per guest room in excess of 200 for our Caption by Hyatt hotels, the greater of $100,000 or $400 per guest room for our Hyatt Regency and Grand Hyatt hotels, and the greater of $100,000 or $300 per guest room for our other full service hotels and all-inclusive resorts. In some circumstances, we have negotiated other fee arrangements, and in some regions outside of the United States, we typically negotiate alternative application fee arrangements.
In addition to our franchise fees, we charge full service and select service hotels and all-inclusive resort franchisees for certain services arranged and, in most cases, provided by us. These activities may include centralized reservation functions, certain sales functions, technology, national advertising, certain marketing and promotional services, as well as various revenue management services.
Terms and Renewals
The standard term of our franchise agreements is typically 20 years, with one 10 year renewal option exercisable by the franchisee, assuming the franchisee has complied with franchise agreement requirements and standards. Certain of our franchise agreements have renewal options at Hyatt's option, generally triggered if the franchisee has failed to exercise its renewal option. Certain of our franchise agreements have renewal options upon the mutual agreement of the parties. We have the right to terminate franchise agreements upon specified events of default, including non-payment of fees and non-compliance with brand standards. In the event of early termination for any reason, our franchise agreements typically set forth liquidated damages our franchisees must pay to us upon termination. The bankruptcy of a franchisee or lender foreclosure could result in the termination of the franchise agreement. The average remaining base term of our franchise agreements for our select service and full service hotels in all regions (other than those currently under development) is approximately 16 years, assuming no renewal options are exercised by either party. Including exercise of extension options in Hyatt's sole discretion, the average remaining term of our franchise agreements for our select service hotels and full service hotels in all regions (other than those currently under development) is approximately 17 years.
Other Service Agreements
We provide services under the Destination Residential Management business pursuant to rental management agreements with individual property owners and/or homeowner associations whereby the property owners and/or homeowner associations participate in our rental program. The agreements typically provide for our receipt of a percentage split of the total gross revenue generated from a property under the rental program, and expenses of the property are paid from such split. The agreement terms are typically one or two years. Additionally, we provide association management services to the various homeowner associations where we manage the properties for a fee.
Sales, Marketing, and Reservations and Global Contact Centers
Sales
We deploy a global sales team as well as regional sales teams in our Americas, ASPAC, and EAME/SW Asia regions. The global team is responsible for our largest and most significant accounts doing business in all three regions. The regional teams are responsible for large accounts that typically do business within one region, but at multiple hotels within the region. The global and regional sales teams coordinate efforts with the hotel sales teams. The in-house sales colleagues are focused on local and regional business opportunities, as well as securing business generated from our key global and regional accounts.
Our corporate sales organizations are focused on growing market share with key accounts, identifying new business opportunities, and maximizing our local customer base. Our key accounts consist of major corporations; national, state, and regional associations; specialty market accounts (social, government, military, educational, religious, and fraternal); travel agency and luxury organizations; and a broad and diverse group of individual consumers. Our global and regional sales teams target multiple brands to key customer accounts within these groups. No single customer is material to our business. Our global and regional teams consist of over 125 colleagues at global and regional sales offices around the world, who are focused on group business, corporate and leisure traveler accounts, and travel agencies.
Sales colleagues at our regional offices and at many of our full service hotels use our proprietary sales tool to manage the group rooms forecast, maintain an inventory of definite and tentative group rooms booked each day, streamline the process of checking guest room availability and rate quotes, and determine meeting room availability.
13
Table of Contents

We seek to maximize revenues in each hotel we operate through a team of revenue management professionals and also provide revenue management services to franchisees upon request. Our revenue management leaders use a proprietary technology tool to help set appropriate pricing in each hotel. The goal of revenue management is to secure the right customers, on the right date, at the right price. Business opportunities are reviewed and agreed upon by the hotel's management team.
Marketing