Company Quick10K Filing
Zoom Video
Price76.04 EPS0
Shares293 P/E2,234
MCap22,262 P/FCF193
Net Debt-282 EBIT12
TEV21,980 TEV/EBIT1,860
TTM 2019-10-31, in MM, except price, ratios
10-Q 2020-10-31 Filed 2020-12-04
10-Q 2020-07-31 Filed 2020-09-03
10-Q 2020-04-30 Filed 2020-06-05
10-K 2020-01-31 Filed 2020-03-20
10-Q 2019-10-31 Filed 2019-12-09
10-Q 2019-07-31 Filed 2019-09-13
10-Q 2019-04-30 Filed 2019-06-07
S-1 2019-03-22 Public Filing
8-K 2020-11-30
8-K 2020-10-31
8-K 2020-08-31
8-K 2020-08-26
8-K 2020-06-18
8-K 2020-06-02
8-K 2020-05-29
8-K 2020-05-03
8-K 2020-03-04
8-K 2019-12-05
8-K 2019-09-05
8-K 2019-06-06
8-K 2019-04-23

ZM 10Q Quarterly Report

Part I - Financial Information
Item 1. Financial Statements
Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations
Item 3. Quantitative and Qualitative Disclosures About Market Risk
Item 4. Controls and Procedures
Part II - Other Information
Item 1. Legal Proceedings
Item 1A. Risk Factors
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
Item 3. Defaults Upon Senior Securities
Item 4. Mine Safety Disclosures
Item 5. Other Information
Item 6. Exhibits
EX-10.1 zm-20201031xex101.htm
EX-31.1 zm-20201031xex311.htm
EX-31.2 zm-20201031xex312.htm
EX-32.1 zm-20201031xex321.htm

Zoom Video Earnings 2020-10-31

Balance SheetIncome StatementCash Flow
Assets, Equity
Rev, G Profit, Net Income
Ops, Inv, Fin

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Washington, D.C. 20549
(Mark One)
For the quarterly period ended October 31, 2020
Commission File Number 001-38865
Zoom Video Communications, Inc.
(Exact name of registrant as specified in its Charter)
(State or other jurisdiction
of incorporation or organization)
(I.R.S. Employer
Identification No.)
55 Almaden Boulevard, 6th Floor
San Jose, California 95113
(Address of principal executive offices and Zip Code)
(888) 799-9666
(Registrant’s telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Class A Common Stock, $0.001 par value per shareZMThe Nasdaq Global Select Market
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Exchange Act during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ☒    No ☐ 
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes  ☒    No   ☐
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filerAccelerated filer
Non-accelerated filerSmaller reporting company
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes      No  ☒
As of November 20, 2020, the number of shares of the registrant’s Class A common stock outstanding was 198,715,606 and the number of shares of the registrant’s Class B common stock outstanding was 87,291,446.

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Zoom Video Communications, Inc.
Quarterly Report on Form 10-Q
For the Quarterly Period Ended October 31, 2020


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This Quarterly Report on Form 10-Q contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended, which statements involve substantial risks and uncertainties. In some cases, you can identify forward-looking statements because they contain words such as “anticipate,” “believe,” “contemplate,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “potential,” “predict,” “project,” “should,” “target,” “will,” or “would” or the negative of these words or other similar terms or expressions. Forward-looking statements contained in this Quarterly Report on Form 10-Q include, but are not limited to, statements about: our future financial performance, including our revenue, cost of revenue, gross profit, margins, and operating expenses; market trends; trends in our key business metrics; the sufficiency of our cash and cash equivalents, investments, and cash provided by sales of our products and services to meet our efforts to enhance the security and privacy of our platform; our efforts to enhance the security and privacy of our platform; the potential impacts of the COVID-19 pandemic and related public health measures on our business, the business of our customers, suppliers and channel partners, and the economy; our liquidity needs; our ability to become the ubiquitous platform for communications; our ability to attract new customers and retain existing customers; our ability to successfully expand into our existing markets and into new markets; our ability to effectively manage our growth and future expenses; and the impact of recent accounting pronouncements on our unaudited condensed consolidated financial statements.
You should not rely on forward-looking statements as predictions of future events. We have based the forward-looking statements contained in this Quarterly Report on Form 10-Q primarily on our current expectations and projections about future events and trends that we believe may affect our business, financial condition, and operating results. The outcome of the events described in these forward-looking statements is subject to risks, uncertainties, and other factors described in the section titled “Risk Factors” and elsewhere in this Quarterly Report on Form 10-Q. Moreover, we operate in a very competitive and rapidly changing environment. New risks and uncertainties emerge from time to time, and it is not possible for us to predict all risks and uncertainties that could have an impact on the forward-looking statements contained in this Quarterly Report on Form 10-Q. The results, events, and circumstances reflected in the forward-looking statements may not be achieved or occur, and actual results, events, or circumstances could differ materially from those described in the forward-looking statements.
In addition, statements that “we believe” and similar statements reflect our beliefs and opinions on the relevant subject. These statements are based on information available to us as of the date of this Quarterly Report on Form 10-Q. While we believe that such information provides a reasonable basis for these statements, that information may be limited or incomplete. Our statements should not be read to indicate that we have conducted an exhaustive inquiry into, or review of, all relevant information. These statements are inherently uncertain, and investors are cautioned not to unduly rely on these statements.
The forward-looking statements made in this Quarterly Report on Form 10-Q relate only to events as of the date on which the statements are made. We undertake no obligation to update any forward-looking statements made in this Quarterly Report on Form 10-Q to reflect events or circumstances after the date of this Quarterly Report on Form 10-Q or to reflect new information or the occurrence of unanticipated events, except as required by law. We may not actually achieve the plans, intentions, or expectations disclosed in our forward-looking statements, and you should not place undue reliance on our forward-looking statements. Our forward-looking statements do not reflect the potential impact of any future acquisitions, mergers, dispositions, joint ventures, or investments.
You should read this Quarterly Report on Form 10-Q and the documents that we reference in this Quarterly Report on Form 10-Q and have filed with the Securities and Exchange Commission as exhibits to this Quarterly Report on Form 10-Q with the understanding that our actual future results, levels of activity, performance, and events and circumstances may be materially different from what we expect.


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Investing in our Class A common stock involves numerous risks, including the risks described in “Part II—Other Information, Item 1A. Risk Factors” of this Quarterly Report on Form 10-Q. Below are some of these risks, any one of which could materially adversely affect our business, financial condition, results of operations, and prospects.
Our business depends on our ability to attract new customers and hosts, retain and upsell additional products to existing customers, and upgrade free hosts to our paid offerings. Any decline in new customers and hosts, renewals, or upgrades would harm our business.
Beginning in the fiscal quarter ended April 30, 2020, we faced unprecedented usage of our video-first communications platform largely due to the COVID-19 pandemic. We expect our user growth rate to slow or decline once the impact of the COVID-19 pandemic tapers, particularly as a vaccine becomes widely available, and users return to work or school or are otherwise no longer subject to shelter-in-place mandates.
We have a limited operating history, which makes it difficult to evaluate our prospects and future results of operations.
Interruptions, delays, or outages in service from our co-located data centers and a variety of other factors, including increased usage stemming from the COVID-19 pandemic, would impair the delivery of our services, require us to issue credits or pay penalties, and harm our business.
We operate in competitive markets, and we must continue to compete effectively.
We may not be able to sustain our revenue growth rate in the future, and we expect our revenue growth rate to generally decline in future periods.
Failures in internet infrastructure or interference with broadband access could cause current or potential users to believe that our systems are unreliable, possibly leading our customers and hosts to switch to our competitors, or to cancel their subscriptions to our platform.
As we increase sales to large organizations, our sales cycles could lengthen, and we could experience greater deployment challenges.
We generate revenue from sales of subscriptions to our platform, and any decline in demand for our platform or for communications and collaboration technologies in general would harm our business.
The experience of our users depends upon the interoperability of our platform across devices, operating systems, and third-party applications that we do not control, and if we are not able to maintain and expand our relationships with third parties to integrate our platform with their solutions, our business may be harmed.
We may not be able to respond to rapid technological changes, extend our platform or develop new features.
Our security measures have been compromised in the past and may be compromised in the future. If our security measures are compromised in the future or if our information technology fails, this could harm our reputation, expose us to significant fines and liability, impair our sales, and harm our business. In addition, our products and services may be perceived as not being secure. This perception may result in customers and hosts curtailing or ceasing their use of our products, our incurring significant liabilities, and our business being harmed.
The actual or perceived failure by us, our customers, partners, or vendors to comply with stringent and evolving privacy, data protection, and information security laws, regulations, standards, policies, and contractual obligations could harm our reputation and business or subject us to significant fines and liability.
We are continuing to expand our operations outside the United States, where we may be subject to increased business and economic risks that could harm our business.
We may be subject to, or assist law enforcement with enforcement of, a variety of U.S. and international laws that could result in claims, increase the cost of operations, or otherwise harm our business due to changes in the laws, changes in the interpretations of the laws, greater enforcement of the laws, or investigations into compliance with the laws.
Zoom Phone is subject to U.S. federal and international regulation, and other products we may introduce in the future may also be subject to U.S. federal, state, or international laws, rules, and regulations. Any failure to comply with such laws, rules, and regulations could harm our business and expose us to liability.
The dual class structure of our common stock as contained in our amended and restated certificate of incorporation has the effect of concentrating voting control with those stockholders who held our stock prior to this offering, including our executive officers, employees, and directors and their affiliates, limiting your ability to influence corporate matters.
If we are unable to adequately address these and other risks we face, our business may be harmed.

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PART I—Financial Information
(in thousands, except share and per share data)
As of
October 31,
January 31,
Current assets:
Cash and cash equivalents$730,506 $283,134 
Marketable securities1,141,425 572,060 
Accounts receivable, net of allowances of $27,689 and $7,634 as of October 31, 2020 and January 31, 2020, respectively
280,896 120,435 
Deferred contract acquisition costs, current126,001 44,885 
Prepaid expenses and other current assets345,448 75,008 
Total current assets2,624,276 1,095,522 
Deferred contract acquisition costs, noncurrent160,142 46,245 
Property and equipment, net108,077 57,138 
Operating lease right-of-use assets63,008 68,608 
Other assets, noncurrent70,468 22,332 
Total assets$3,050,311 $1,289,845 
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable$12,666 $1,596 
Accrued expenses and other current liabilities565,520 122,692 
Deferred revenue, current835,762 209,542 
Total current liabilities1,413,948 333,830 
Deferred revenue, noncurrent18,935 20,994 
Operating lease liabilities, noncurrent60,522 64,792 
Other liabilities, noncurrent56,988 36,286 
Total liabilities1,550,393 455,902 
Commitments and contingencies (Note 7)
Stockholders’ equity:
Preferred stock, $0.001 par value per share, 200,000,000 shares authorized as of October 31, 2020 and January 31, 2020; zero shares issued and outstanding as of October 31, 2020 and January 31, 2020
Common stock, $0.001 par value per share, 2,000,000,000 Class A shares authorized as of October 31, 2020 and January 31, 2020; 198,179,809 and 123,391,114 shares issued and outstanding as of October 31, 2020 and January 31, 2020, respectively; 300,000,000 Class B shares authorized as of October 31, 2020 and January 31, 2020; 87,765,770 and 155,336,747 shares issued and outstanding as of October 31, 2020 and January 31, 2020, respectively
284 277 
Additional paid-in capital1,086,459 832,705 
Accumulated other comprehensive income1,317 809 
Retained earnings411,858 152 
Total stockholders’ equity1,499,918 833,943 
Total liabilities and stockholders’ equity$3,050,311 $1,289,845 
The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

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(in thousands, except share and per share data)

Three Months Ended October 31,Nine Months Ended October 31,
Revenue$777,196 $166,593 $1,768,883 $434,407 
Cost of revenue258,727 30,845 554,705 82,849 
Gross profit518,469 135,748 1,214,178 351,558 
Operating expenses:
Research and development42,582 17,573 111,705 46,410 
Sales and marketing190,157 96,048 470,886 239,741 
General and administrative93,488 23,806 227,856 63,264 
Total operating expenses326,227 137,427 810,447 349,415 
Income (loss) from operations192,242 (1,679)403,731 2,143 
Interest income and other, net1,779 4,209 9,650 9,674 
Net income before (benefit from) provision for income taxes194,021 2,530 413,381 11,817 
(Benefit from) provision for income taxes(4,621)319 1,675 1,851 
Net income198,642 2,211 411,706 9,966 
Undistributed earnings attributable to participating securities(202)(4)(531)(2,493)
Net income attributable to common stockholders$198,440 $2,207 $411,175 $7,473 
Net income per share attributable to common stockholders:  
Basic$0.70 $0.01 $1.46 $0.03 
Diluted$0.66 $0.01 $1.38 $0.03 
Weighted-average shares used in computing net income per share attributable to common stockholders:
Basic284,783,006 273,316,850 282,564,481 219,295,445 
Diluted299,258,765 292,771,122 297,605,941 241,512,569 
The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

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(in thousands)

 Three Months Ended October 31,Nine Months Ended October 31,
Net income$198,642 $2,211 $411,706 $9,966 
Other comprehensive (loss) income:
Unrealized (loss) gain on available-for-sale marketable securities, net of tax(1,455)719 508 786 
Comprehensive income$197,187 $2,930 $412,214 $10,752 
The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

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(in thousands, except share data)

Three Months Ended October 31, 2020
Preferred Stock
Common StockAdditional
Retained EarningsTotal
Balance as of July 31, 2020 $ 284,342,719 $283 $982,541 $2,772 $213,216 $1,198,812 
Issuance of common stock upon exercise of stock options— — 1,333,924 1 6,609 — — 6,610 
Issuance of common stock upon release of restricted stock units— — 268,936 — — — —  
Stock-based compensation expense— — — — 97,309 — — 97,309 
Other comprehensive loss— — — — — (1,455)— (1,455)
Net income— — — — — — 198,642 198,642 
Balance as of October 31, 2020 $ 285,945,579 $284 $1,086,459 $1,317 $411,858 $1,499,918 

Three Months Ended October 31, 2019
Preferred Stock
Common StockAdditional
Accumulated Other Comprehensive (Loss) IncomeAccumulated DeficitTotal
Balance as of July 31, 2019 $ 273,486,167 $272 $760,990 $(68)$(17,398)$743,796 
Issuance of common stock upon exercise of stock options— — 2,740,291 3 3,842 — — 3,845 
Stock-based compensation expense— — — — 21,946 — — 21,946 
Other comprehensive income— — — — — 719 — 719 
Net income— — — — — — 2,211 2,211 
Balance as of October 31, 2019 $ 276,226,458 $275 $786,778 $651 $(15,187)$772,517 
The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

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(in thousands, except share data)

Nine Months Ended October 31, 2020
Preferred Stock
Common StockAdditional
Retained EarningsTotal
Stockholders’ Equity
Balance as of January 31, 2020 $ 278,731,143 $277 $832,705 $809 $152 $833,943 
Issuance of common stock upon exercise of stock options— — 6,164,676 6 24,285 — — 24,291 
Issuance of common stock upon release of restricted stock units— — 443,836 — — — —  
Charitable donation of common stock— — — — 23,312 — — 23,312 
Issuance of common stock for employee stock purchase plan— — 605,924 1 20,759 — — 20,760 
Stock-based compensation expense— — — — 185,398 — — 185,398 
Other comprehensive income— — — — — 508 — 508 
Net income— — — — — — 411,706 411,706 
Balance as of October 31, 2020 $ 285,945,579 $284 $1,086,459 $1,317 $411,858 $1,499,918 


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Nine Months Ended October 31, 2019
Preferred Stock
Common StockAdditional
Accumulated Other Comprehensive (Loss) IncomeAccumulated
(Deficit) Equity
Balance as of January 31, 2019152,665,804 $159,552 90,327,435 $89 $17,760 $(135)$(25,153)$(7,439)
Conversion of convertible preferred stock to common stock upon initial public offering(152,665,804)(159,552)152,665,804 153 159,399 — — 159,552 
Conversion of convertible promissory notes and accrued interest to common stock upon initial public offering— — 426,223 — 15,344 — — 15,344 
Issuance of common stock upon initial public offering and private placement, net of underwriting discounts and commissions and other offering costs— — 15,819,646 16 541,483 — — 541,499 
Issuance of common stock upon exercise of stock options, net of repurchases— — 16,487,350 17 6,002 — — 6,019 
Issuance of common stock reserved for charitable donation— — 500,000 — — — —  
Stock-based compensation expense— — — — 46,790 — — 46,790 
Other comprehensive income— — — — — 786 — 786 
Net income— — — — — — 9,966 9,966 
Balance as of October 31, 2019 $ 276,226,458 $275 $786,778 $651 $(15,187)$772,517 
The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

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(in thousands)
Nine Months Ended October 31,
Cash flows from operating activities:
Net income$411,706 $9,966 
Adjustments to reconcile net income to net cash provided by operating activities:
Stock-based compensation expense179,557 46,532 
Amortization of deferred contract acquisition costs71,281 25,939 
Charitable donation of common stock23,312  
Provision for accounts receivable allowances20,218 3,976 
Depreciation and amortization19,401 11,589 
Non-cash operating lease cost7,182 4,840 
Remeasurement gain on equity investment(2,538) 
Other3,717 (1,577)
Changes in operating assets and liabilities:
Accounts receivable(190,117)(36,886)
Prepaid expenses and other assets(48,258)(22,439)
Deferred contract acquisition costs(266,294)(50,824)
Accounts payable8,773 (1,118)
Accrued expenses and other liabilities203,919 53,485 
Deferred revenue633,600 76,579 
Operating lease liabilities, net(3,678)(4,724)
Net cash provided by operating activities1,071,781 115,338 
Cash flows from investing activities:
Purchases of marketable securities(1,016,109)(629,107)
Maturities of marketable securities406,607 164,140 
Sales of marketable securities36,897  
Purchases of property and equipment(58,517)(28,132)
Sales of property and equipment297  
Cash paid for acquisition, net of cash acquired(26,486) 
Purchase of equity investment(8,000)(3,000)
Purchase of convertible promissory note(5,000) 
Purchase of intangible assets(4,385) 
Collections of employee loans1,319  
Net cash used in investing activities(673,377)(496,099)
Cash flows from financing activities:
Proceeds from employee equity transactions to be remitted to employees and tax authorities, net251,641 48,547 
Proceeds from exercise of stock options, net of repurchases23,841 5,584 
Proceeds from issuance of common stock for employee stock purchase plan20,760  
Proceeds from initial public offering and private placement, net of underwriting discounts and commissions and other offering costs 542,492 
Net cash provided by financing activities296,242 596,623 
Net increase in cash, cash equivalents, and restricted cash694,646 215,862 
Cash, cash equivalents, and restricted cash – beginning of period334,082 65,968 
Cash, cash equivalents, and restricted cash – end of period$1,028,728 $281,830 

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Reconciliation of cash, cash equivalents, and restricted cash within the condensed consolidated balance sheets to the amounts shown in the condensed consolidated statements of cash flows above:
Cash and cash equivalents$730,506 $230,874 
Restricted cash, current included in prepaid expenses and other current assets296,007 48,647 
Restricted cash, noncurrent included in other assets, noncurrent2,215 2,309 
Total cash, cash equivalents, and restricted cash$1,028,728 $281,830 
The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

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1.Summary of Business and Significant Accounting Policies
Description of Business
Zoom Video Communications, Inc. and its subsidiaries (collectively, “Zoom,” the “Company,” “we,” “us,” or “our”) provide a video-first, unified communications platform. Our platform combines video, audio, phone, screen sharing, and chat functionalities. We were incorporated in the state of Delaware in April 2011, and are headquartered in San Jose, California.
Fiscal Year
Our fiscal year ends on January 31. References to fiscal year 2021, for example, refer to the fiscal year ending January 31, 2021.
Basis of Presentation
The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“GAAP”) and applicable regulations of the Securities and Exchange Commission (“SEC”) regarding interim financial reporting, and include the accounts of Zoom Video Communications, Inc., its subsidiaries, and a variable interest entity for which we are the primary beneficiary. All intercompany balances and transactions have been eliminated in consolidation.
The condensed consolidated balance sheet as of January 31, 2020 included herein was derived from the audited financial statements as of that date, but does not include all disclosures, including certain notes required by GAAP on an annual reporting basis. The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of operations, statements of comprehensive income, statements of convertible preferred stock and stockholders’ equity (deficit), and statements of cash flows for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year or any future period. 
The unaudited condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes included in our Annual Report on Form 10-K for the year ended January 31, 2020, filed with the SEC on March 20, 2020.
Use of Estimates
The preparation of condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the condensed consolidated financial statements, and the reported amounts of revenue and expenses during the reporting period. Significant items subject to such estimates and assumptions include, but are not limited to, the estimated expected benefit period for deferred contract acquisition costs, the allowance for credit losses, the useful lives of long-lived assets, the incremental borrowing rate for operating leases, the value of common stock and other assumptions used to measure stock-based compensation expense, sales and other tax liabilities, the fair value of marketable securities, equity investment, convertible promissory note, acquired intangible assets and goodwill, and the valuation of deferred income tax assets and uncertain tax positions. Actual results could differ from those estimates.
The COVID-19 pandemic has created, and may continue to create, significant uncertainty in macroeconomic conditions, and the extent of its impact on our operational and financial performance will depend on certain developments, including the duration and spread of the outbreak and the impact on our customers and our sales cycles. During the three and nine months ended October 31, 2020, our estimates and assumptions required increased judgment and carried a higher degree of variability and volatility. As events continue to evolve and additional information becomes available, our estimates may change materially in future periods.
Summary of Significant Accounting Policies
Our significant accounting policies are discussed in Note 1. “Summary of Business and Significant Accounting Policies” in the notes to consolidated financial statements included in our Annual Report on Form 10-K for the year ended January 31, 2020, filed with the SEC on March 20, 2020. There have been no significant changes to these policies during the nine months ended October 31, 2020, except as noted below.

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Restricted Cash
Restricted cash consists of certificates of deposit collateralizing our operating leases, corporate credit cards, and cash from proceeds from international employees’ sales of our common stock, and is included in prepaid expenses and other current assets and other assets, noncurrent in the condensed consolidated balance sheets.
As of October 31, 2020 and January 31, 2020, we had $295.9 million and $48.5 million, respectively, of cash from proceeds from international employees’ sales of our common stock. The amount is held in our bank account until it is remitted to the employees and the tax authorities. Due to the restrictions on the use of the funds in the bank account, we have classified the amount as restricted cash included in prepaid expenses and other current assets, and a corresponding amount is included in accrued expenses and other current liabilities in the condensed consolidated balance sheets.
Allowance for Credit Losses
We are exposed to credit losses primarily through our accounts receivable and investments in available-for-sale debt securities. See Note 3 for additional information related to our available-for-sale debt securities.
Accounts receivable, net
Accounts receivable are recorded for invoiced amounts and amounts for which revenue has been recognized, but not invoiced, net of allowances. Our short-term accounts receivable consist of the following:
As of October 31, 2020
(in thousands)
Accounts receivable, gross$308,585 
Less: Allowance for credit losses(16,500)
Less: Allowance for returns(11,189)
Accounts receivable, net$280,896 
We maintain an allowance for credit losses for expected uncollectible accounts receivable, which is recorded as an offset to accounts receivable, and changes in such are classified as general and administrative expense in the condensed consolidated statements of operations. The allowance for credit losses is based on management’s estimate for expected credit losses for outstanding accounts receivable. We determine expected credit losses based on historical write-off experience, an analysis of the aging of outstanding receivables, customer payment patterns, the establishment of specific reserves for customers in an adverse financial condition, and adjust based upon our expectations of changes in macroeconomic conditions that may impact the collectibility of outstanding receivables, including noncurrent accounts receivable. We also consider current market conditions and reasonable and supportable forecasts of future economic conditions to inform adjustments to historical loss data. We reassess the adequacy of the allowance for credit losses each reporting period.
For the nine months ended October 31, 2020, our assessment considered business and market disruptions caused by COVID-19 and estimates of credit and collectibility trends. The continued volatility in market conditions and evolving shifts in credit trends are difficult to predict, causing variability and volatility that may have a material impact on our allowance for credit losses in future periods. Below is a rollforward of our allowance for credit losses for the nine months ended October 31, 2020.
 (in thousands)
Balance as of January 31, 2020$5,150 
Provision for credit losses17,070 
Balance as of October 31, 2020$16,500 
Available-for-sale Investments
Available-for-sale investments consist primarily of high-grade commercial paper, agency bonds, corporate bonds, corporate and other debt securities, U.S. government agency securities, and treasury bills. We classify our marketable securities as available-for-sale at the time of purchase and reevaluate such classification at each balance sheet date. We may sell these securities at any time for use in current operations even if they have not yet reached maturity. As a result, we classify our securities, including those with maturities beyond 12 months, as current assets in the condensed consolidated balance sheets. We carry these securities at fair value and record unrealized gains and losses in accumulated other comprehensive income, which is reflected as a component of stockholders’ equity. We evaluate our securities with unrealized loss positions as to whether the declines in fair value were due to credit losses, and record the portion of impairment relating to the credit losses

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through allowance for credit losses limited to the amount that fair value was less than the amortized cost basis. Realized gains and losses from the sale of marketable securities are determined based on the specific identification method. Realized gains and losses are reported in interest income and other, net in the condensed consolidated statements of operations.
Cloud Computing Arrangement Implementation Costs
We capitalize certain implementation costs incurred in a cloud computing arrangement during the application development stage. Costs incurred in the preliminary stages of development are analogous to research and development activities and are expensed as incurred. The preliminary stage includes activities such as formulation and evaluation of alternatives, determination of existence of needed technology, and final selection of alternatives. Once the application development stage is reached, internal and external costs are capitalized until the hosted software is ready for its intended use. Capitalized implementation costs are recorded as deferred costs, and are included in prepaid expenses and other current assets and other assets, noncurrent in the condensed consolidated balance sheets. Maintenance, minor upgrades, and training costs are expensed as incurred. Capitalized implementation costs are amortized over the term of the hosting arrangement on a straight-line basis, and are recorded under operating expenses in the same line item in the condensed consolidated statements of operations as the expense for fees for the associated hosting arrangement. Capitalized implementation costs were not material during the three and nine months ended October 31, 2020.
Equity Investment
In the third quarter of fiscal year 2020, we made a $3.0 million strategic investment in a private company in the business of designing and developing video communications hardware. In the first quarter of fiscal year 2021, we made an additional $8.0 million strategic investment in this company.
We do not have a controlling financial interest in the investee nor the ability to exercise significant influence over the operating and financial policies of the investee. The investment is included within other assets, noncurrent in the condensed consolidated balance sheets. Dividend income, unrealized and realized holding gains or losses, and impairment charges would be reported in interest income and other, net in the condensed consolidated statements of operations. The maximum loss we could incur for this investment is its carrying value.
We have elected to measure this investment, which does not have a readily determinable fair value, at its cost, minus impairment, if any, plus or minus changes resulting from observable price changes in orderly transactions for the identical or a similar investment of the same issuer (i.e., using the measurement alternative). At each reporting period, we perform a qualitative assessment considering impairment indicators to evaluate whether the investment is impaired. If this qualitative assessment indicates that the investment is impaired and the fair value of the investment is less than its carrying amount, the investment would be written down to its fair value. We did not record any impairment to the equity investment during the three and nine months ended October 31, 2020.
In connection with the additional investment and the indicated change in the observable price of the underlying shares of the investee, we recognized a remeasurement gain of $2.5 million on the initial investment in the nine months ended October 31, 2020. As of October 31, 2020, the carrying amount of this investment was $13.5 million.
Convertible Promissory Note
In the first quarter of fiscal year 2021, we invested $5.0 million in a five-year convertible promissory note of a privately held company (the “Convertible Note”), which bears interest at 3.0% on the unpaid principal balance, compounded annually. We may elect to convert the Convertible Note into shares of the privately held company’s stock prior to, or on, the maturity date of the Convertible Note. Upon a liquidity event, the Convertible Note will be automatically converted into shares of the privately held company’s stock.
The Convertible Note is included in other assets, noncurrent in the condensed consolidated balance sheets. Interest accrues on the unpaid principal balance on a quarterly basis, and is recognized in interest income and other, net in the condensed consolidated statements of operations. Interest income related to the Convertible Note was immaterial for the three and nine months ended October 31, 2020. We have elected to measure the Convertible Note at fair value (i.e., using the fair value option) at each reporting date. Under the fair value option, bifurcation of an embedded derivative is not necessary, and all related gains and losses on the host contract and derivative due to change in the fair value will be reflected in interest income and other, net in the condensed consolidated statements of operations. As of October 31, 2020, the fair value of the Convertible Note investment was measured at $5.1 million.
Business Combinations
We account for our business combinations using the acquisition method of accounting, which requires, among other things, allocation of the fair value of purchase consideration to the tangible and intangible assets acquired and liabilities

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assumed at their estimated fair values on the acquisition date. The excess of the fair value of purchase consideration over the values of these identifiable assets and liabilities is recorded as goodwill. When determining the fair value of assets acquired and liabilities assumed, we make estimates and assumptions, especially with respect to intangible assets. Our estimates of fair value are based upon assumptions believed to be reasonable, but which are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. During the measurement period, not to exceed one year from the date of acquisition, we may record adjustments to the assets acquired and liabilities assumed, with a corresponding offset to goodwill if new information is obtained related to facts and circumstances that existed as of the acquisition date. After the measurement period, any subsequent adjustments are reflected in the condensed consolidated statements of operations. Acquisition costs, such as legal and consulting fees, are expensed as incurred.
Uncertain tax positions and tax-related valuation allowances are initially established in connection with a business combination as of the acquisition date. We continue to collect information and reevaluate these estimates and assumptions quarterly. We will record any adjustments to our preliminary estimates to goodwill, provided that it is within the one-year measurement period.
Goodwill and Acquired Intangible Assets
Goodwill amounts are not amortized, but rather tested for impairment at least annually or more often if circumstances indicate that the carrying value may not be recoverable. There were no impairment charges to goodwill during the three and nine months ended October 31, 2020.
Acquired intangible assets consist of identifiable intangible assets resulting from business combinations. Acquired finite-lived intangible assets are initially recorded at fair value and are amortized on a straight-line basis over their estimated useful lives. Amortization expense of developed technology is recorded within cost of revenue in the condensed consolidated statements of operations. Each period we evaluate the estimated remaining useful lives of our acquired finite-lived intangible assets and whether events or changes in circumstances warrant a revision to the remaining period of amortization. There were no impairment charges to acquired intangible assets during the three and nine months ended October 31, 2020.
Recently Adopted Accounting Pronouncements
In June 2016, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments, which was subsequently amended by ASU No. 2018-19, Codification Improvements to Topic 326, Financial Instruments—Credit Losses, in November 2018. Subsequently, the FASB issued ASU No. 2019-04, ASU No. 2019-05, ASU No. 2019-10, and ASU No. 2019-11 to provide additional guidance on the credit losses standard. ASU No. 2016-13 and the related updates replace the existing incurred loss impairment model with an expected credit loss model, and requires a financial asset measured at amortized cost to be presented at the net amount expected to be collected. We adopted the standard as of February 1, 2020, using the modified retrospective method of applying the new standard at the adoption date. Our adoption did not result in any cumulative effect adjustment in our condensed consolidated financial statements upon adoption as of February 1, 2020.
In August 2018, the FASB issued ASU No. 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement that is a Service Contract. The amendment aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software (and hosting arrangements that include an internal-use software license). We adopted ASU No. 2018-15, prospectively, as of February 1, 2020, and our adoption did not have a material impact on the condensed consolidated financial statements.

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2.    Revenue Recognition
Disaggregation of Revenue
The following table summarizes revenue by region based on the billing address of customers:
Three Months Ended October 31,Nine Months Ended October 31,
AmountPercentage of
AmountPercentage of
AmountPercentage of
AmountPercentage of
(in thousands, except percentages)
Americas$538,504 69 %$133,864 81 %$1,238,298 70 %$349,122 81 %
Asia Pacific (“APAC”)
103,458 13 13,661 8 215,099 12 36,189 8 
Europe, Middle East, and Africa (“EMEA”)
135,234 18 19,068 11 315,486 18 49,096 11 
Total$777,196 100 %$166,593 100 %$1,768,883 100 %$434,407 100 %
Contract Balances
We receive payments from customers based on billing schedules as established in our customer contracts. Accounts receivable are recorded when we contractually have the right to consideration. In some arrangements, a right to consideration for our performance under the customer contract may occur before invoicing to the customer, resulting in an unbilled accounts receivable. The amount of unbilled accounts receivable included within accounts receivable, net of allowances in the condensed consolidated balance sheets was $21.9 million and $12.5 million as of October 31, 2020 and January 31, 2020, respectively.
Contract liabilities consist of deferred revenue. Revenue is deferred when we have the right to invoice in advance of performance under a customer contract. The current portion of deferred revenue balances is recognized over the next 12 months. The amount of revenue recognized during the three months ended October 31, 2020 and 2019 that was included in deferred revenue at the beginning of each period was $312.0 million and $75.5 million, respectively, and $203.3 million and $109.2 million during the nine months ended October 31, 2020 and 2019, respectively.
Remaining Performance Obligation
The terms of our subscription agreements are monthly, annual, and multiyear, and we may bill for the full term in advance or on an annual, quarterly, or monthly basis, depending on the billing terms with customers. As of October 31, 2020, the aggregate amount of the transaction price allocated to our remaining performance obligations was $1,631.2 million, which consisted of both billed consideration in the amount of $854.7 million and unbilled consideration that we expect to recognize as revenue in the amount of $776.5 million. We expect to recognize 72% of our remaining performance obligations as revenue over the next 12 months and the remainder thereafter.
3.    Marketable Securities
As of October 31, 2020 and January 31, 2020, our marketable securities consisted of the following: 
As of October 31, 2020
(in thousands)
Commercial paper$6,244 $ $ $6,244 
Agency bonds409,695 75 (297)409,473 
Corporate and other debt securities465,399 1,727 (180)466,946 
U.S. government agency securities144,361 19 (26)144,354 
Treasury bills114,409 3 (4)114,408 
Marketable securities$1,140,108 $1,824 $(507)$1,141,425 


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As of January 31, 2020
(in thousands)
Commercial paper$37,894 $ $ $37,894 
Agency bonds141,157 49 (43)141,163 
Corporate and other debt securities320,407 775 (16)321,166 
U.S. government agency securities71,794 45 (2)71,837 
Marketable securities$571,252 $869 $(61)$572,060 
We review the individual securities that have unrealized losses on a regular basis to evaluate whether or not any security has experienced, or is expected to experience, credit losses resulting in the decline in fair value. We evaluate, among other factors, whether we have the intention to sell any of these marketable securities and whether it is more likely than not that we will be required to sell any of them before recovery of the amortized cost basis. We have not recorded an allowance for credit losses, as we believe any such losses would be immaterial based on the high-grade credit rating for each of our marketable securities as of the end of each period. There were no material realized gains or losses from available-for-sale securities that were reclassified out of accumulated other comprehensive income for the three and nine months ended October 31, 2020 and 2019.
The following table presents the contractual maturities of our marketable securities as of October 31, 2020 and January 31, 2020:
As of
October 31, 2020January 31, 2020
(in thousands)
Less than one year$602,222 $315,900 
Due in one to five years539,203 256,160 
Total$1,141,425 $572,060 


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4.    Fair Value Measurements
The following table presents information about our financial instruments that are measured at fair value on a recurring basis and indicate the fair value hierarchy of the valuation inputs utilized to determine such fair value:
As of October 31, 2020
Fair ValueLevel 1Level 2Level 3
(in thousands)
Financial Assets:
Money market funds$224,349 $224,349 $ $ 
Treasury bills17,419  17,419  
Corporate debt securities1,012  1,012  
Cash equivalents242,780 224,349 18,431